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Picture files on some websites have been loading as grey squares saying "468 X 60". Why is this happening and how do I stop it?

  • 5 replies
  • 7 have this problem
  • 144 views
  • Last reply by burrdavi

burrdavi
burrdavi

Pictures on different websites have not been loading, and instead are being replaced by grey banners, most commonly saying "468 X 60", but sometimes other dimensions. This is definitely not making the internet much fun. Please help me get rid of these and bring back the pictures.

Pictures on different websites have not been loading, and instead are being replaced by grey banners, most commonly saying "468 X 60", but sometimes other dimensions. This is definitely not making the internet much fun. Please help me get rid of these and bring back the pictures.

Modified by burrdavi

Chosen solution

I managed to fix it by disabling hardware acceleration in Firefox. Go to Options, Advanced and untick that box.

Read this answer in context 👍 0

All Replies (5)

cor-el
cor-el
  • Moderator

Do you see those missing images in Tools > Page Info > Media ?

Do you have security software (firewall, anti-virus) that may be blocking images that have some block listed dimensions?

If images are missing then check that you aren't blocking images from some domains.

  • Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
  • Check that images are enabled: Tools > Options > Content: [X] Load images automatically
  • Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"
  • Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).

If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.

Make sure that you do not block third-party images, the permissions.default.images pref should be 1.

There are also extensions (Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images.

burrdavi
burrdavi Question owner

Thanks for the quick reply. Unfortunately the permissions were fine, images were enabled with no exceptions, and no images were blocked. So none of those fixed the problem. I did however find that images seemed to all load perfectly when using Firefox on safe mode. Does this mean an add-on is messing something up?

burrdavi
burrdavi Question owner

My plug-ins are: Adobe Acrobat 10.1.0.534 iTunes Application Detector 1.0.1.1 Shockwave Flash 11.3.300.262 Shockwave for Director 11.6.1.629 Silverlight Plug-In 4.1.10239.0 VLC Web Plugin 2.0.0.0 Windows Live Photo Gallery 15.4.3538.513

Modified by burrdavi

valeccorso
valeccorso

Chosen Solution

I managed to fix it by disabling hardware acceleration in Firefox. Go to Options, Advanced and untick that box.

burrdavi
burrdavi Question owner

That seems to have worked perfectly. Thanks heaps Valeccorso. I never would have found that on my own.