Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After Windows Update Agent 7.6.7600.256 installed unable to see streaming videos or sound files on Firefox any more.

  • 2 replies
  • 10 have this problem
  • 9 views
  • Last reply by zalout

simonc1952
simonc1952
more options

An automatic installation of Windows Update Agent 7.6.256 appears to stop video and audio-streaming sites from working. Video clips on BBC for example do not play (get a "white" screen where the video clip should play); Similar in iPlayer, YouTube ("An error occurred. Please Try Later") etc.

I have uninstalled and reinstalled Firefox, Real Player Plus, Adobe Flash etc. Had Dell, Microsoft (well, for a nanosecond) etc stating it ain't a problem with them.

All these video clips etc DO work with Google Chrome, Internet Explorer etc but I like Firefox!

So... Any clues? Please?

An automatic installation of Windows Update Agent 7.6.256 appears to stop video and audio-streaming sites from working. Video clips on BBC for example do not play (get a "white" screen where the video clip should play); Similar in iPlayer, YouTube ("An error occurred. Please Try Later") etc. I have uninstalled and reinstalled Firefox, Real Player Plus, Adobe Flash etc. Had Dell, Microsoft (well, for a nanosecond) etc stating it ain't a problem with them. All these video clips etc DO work with Google Chrome, Internet Explorer etc but I like Firefox! So... Any clues? Please?

All Replies (2)

user633449
user633449
more options

Flash 11.3 doesn't load video in Firefox has some common solutions for this problem. Most likely, it is the Realplayer downloader. Try disabling or uninstalling that until Flash releases an update.

zalout
zalout
more options

The Realplayer downloader, I've unchecked the option but the problem is still there, and all sites youtube music videos, games kidding, because the flash player is crashing my firefox.