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why am I having trouble loading pages on Mozilla support with FF13.0.1

  • 4 replies
  • 7 have this problem
  • 5 views
  • Last reply by SueWitch

SueWitch
SueWitch
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Since Firefox updated itself to 13.0 and then 13.1 I have many problems. The biggest was trying to log in to support. Never got the confirmation emails after asking for 7+ days. 

I have now registered with a new name and that worked.  I have trouble going to pages in support, the green circle goes round and round for ages,  after a few minutes if I click on the red X at the end of the URL the page then loads.  This doesn't always work, but nothing should be this hard on Mozillas own site.
Since Firefox updated itself to 13.0 and then 13.1 I have many problems. The biggest was trying to log in to support. Never got the confirmation emails after asking for 7+ days. I have now registered with a new name and that worked. I have trouble going to pages in support, the green circle goes round and round for ages, after a few minutes if I click on the red X at the end of the URL the page then loads. This doesn't always work, but nothing should be this hard on Mozillas own site.

Modified by SueWitch

All Replies (4)

dumdidadida
dumdidadida
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Hi,

Please check if this happens in a new profile. If the new profile is okay, you can then Reset Firefox on the old (previous) profile via Help (Alt + H) > Troubleshooting Information.

SueWitch
SueWitch Question owner
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No, in fact that has made things worse. I couldn't even get to this page when I made up a new profile.

I went back to my old profile and then had to wait a bit and click on the red X at the end of the URL line to get to this page.

When I first clicked the link when I read the email you sent me I was able to get straight to this page. What on earth is going on?

One information message in the error console says

Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.

I also get the red X errors that say this many times each time I start Firefox.

Timestamp: 23/06/2012 5:15:32 PM Error: not well-formed Source File: http://127.0.0.1:27275/getproperty Line: 2, Column: 1 Source Code: ?1

There are so many yellow warnings that it is hard to count them. Over 100 right after I start Firefox. Could these have anything to do with my problems?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Check the connection settings.

If you do not need to use a proxy to connect to internet then select "No Proxy" if the default "Use the system proxy settings" setting doesn't work.

See "Firefox connection settings":

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

SueWitch
SueWitch Question owner
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After I clicked on the no proxy option Firefox seemed to be working just fine yesterday. I had no trouble going to any Mozilla page. That was yesterday.

This morning it could not load my home page Sympatico.ca so I shut it down. Waited a bit. When I reloaded Firefox the page came up OK. Then I clicked on the Firefox button on the bookmark bar named Getting Started. This did not work, just got the revolving circle. I was able to get to this page by clicking on the link in the email you sent me.

After that I removed Firefox from the Windows Firewall permissions box, and then re-added it. (I had only added it in 2 days ago as it was not there) This has seemed to solve the problem for now. Although when I clicked on the Getting Started link the green circle kept revolving even after I had finished watching the video. But with this intermittent problem, Firefox is getting to be really annoying. 

I am wondering if I need to remove Firefox and download a fresh copy?  I understand this would not remove my bookmarks and personal settings etc.

My Anti-virus is Avast Free 7.0.1426 - fully updated. Scans show no problem. Anti-spyware is Windows Defender fully updated, scans show no problem.

Just opened another tab and the getting started is once again not connecting. Clicking on the red X at the end of the URL no longer works to bring up the page.

Also just tried to check my plug-ins on the Add-ons Manager page and am not taken to the site to check the plug-ins. This also happened 2 days ago and half an hour later the site came up and checked the plug-ins for me.