X
Tap here to go to the mobile version of the site.

Support Forum

New-Tab thumbnail screen freezes after deleting last thumbnail?

Posted

Deletion of the last of the offered thumbnail choices can freeze that tab. Happens when using the new New Tab feature on Firefox v13.0.1, installed 6/17/12. I can still delete the entire New Tab screen and then start another.

I am running Win XP+SP3 on an Acer Inspire One netbook with a 1024x600 screen. This seems to happen every time I try it. This morning's update informed me about this new feature, so I was trying it out.

To reproduce:

Click New-Tab and the 9 thumbnails almost fit the screen (pic1). I scroll down to see the bottom of the screen (pic2). I click the [X] to delete the bottom right thumbnail. The thumbnail images shift up a little, then the screen image freezes (pic3).

I have screen images for pic1-pic3, if they might be useful.

Deletion of the last of the offered thumbnail choices can freeze that tab. Happens when using the new New Tab feature on Firefox v13.0.1, installed 6/17/12. I can still delete the entire New Tab screen and then start another. I am running Win XP+SP3 on an Acer Inspire One netbook with a 1024x600 screen. This seems to happen every time I try it. This morning's update informed me about this new feature, so I was trying it out. To reproduce: Click New-Tab and the 9 thumbnails almost fit the screen (pic1). I scroll down to see the bottom of the screen (pic2). I click the [X] to delete the bottom right thumbnail. The thumbnail images shift up a little, then the screen image freezes (pic3). I have screen images for pic1-pic3, if they might be useful.

Additional System Details

This happened

Every time Firefox opened

This started when...

Firefox updated to 13.0.1 on June 17, 2012

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Collusion
0.16.3
false
jid1-F9UJ2thwoAm5gQ@jetpack
Garmin Communicator
3.0.1
false
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Java Quick Starter
1.0
false
jqs@sun.com
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
962560
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
extensions.lastAppVersion
13.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1339887140
places.history.expiration.transient_current_max_pages
26526
places.history.expiration.transient_optimal_database_size
42441276
places.last_vacuum
1295130396
print.print_printer
Brother HL-2070N series
print.printer_Brother_HL-2070N_series.print_bgcolor
false
print.printer_Brother_HL-2070N_series.print_bgimages
false
print.printer_Brother_HL-2070N_series.print_command
print.printer_Brother_HL-2070N_series.print_downloadfonts
false
print.printer_Brother_HL-2070N_series.print_edge_bottom
0
print.printer_Brother_HL-2070N_series.print_edge_left
0
print.printer_Brother_HL-2070N_series.print_edge_right
0
print.printer_Brother_HL-2070N_series.print_edge_top
0
print.printer_Brother_HL-2070N_series.print_evenpages
true
print.printer_Brother_HL-2070N_series.print_footercenter
print.printer_Brother_HL-2070N_series.print_footerleft
&PT
print.printer_Brother_HL-2070N_series.print_footerright
&D
print.printer_Brother_HL-2070N_series.print_headercenter
print.printer_Brother_HL-2070N_series.print_headerleft
&T
print.printer_Brother_HL-2070N_series.print_headerright
&U
print.printer_Brother_HL-2070N_series.print_in_color
true
print.printer_Brother_HL-2070N_series.print_margin_bottom
0
print.printer_Brother_HL-2070N_series.print_margin_left
0
print.printer_Brother_HL-2070N_series.print_margin_right
0
print.printer_Brother_HL-2070N_series.print_margin_top
0
print.printer_Brother_HL-2070N_series.print_oddpages
true
print.printer_Brother_HL-2070N_series.print_orientation
0
print.printer_Brother_HL-2070N_series.print_page_delay
50
print.printer_Brother_HL-2070N_series.print_pagedelay
500
print.printer_Brother_HL-2070N_series.print_paper_data
1
print.printer_Brother_HL-2070N_series.print_paper_height
11.00
print.printer_Brother_HL-2070N_series.print_paper_size_type
0
print.printer_Brother_HL-2070N_series.print_paper_size_unit
0
print.printer_Brother_HL-2070N_series.print_paper_width
8.50
print.printer_Brother_HL-2070N_series.print_reversed
false
print.printer_Brother_HL-2070N_series.print_scaling
1.00
print.printer_Brother_HL-2070N_series.print_shrink_to_fit
false
print.printer_Brother_HL-2070N_series.print_to_file
false
print.printer_Brother_HL-2070N_series.print_unwriteable_margin_bottom
0
print.printer_Brother_HL-2070N_series.print_unwriteable_margin_left
0
print.printer_Brother_HL-2070N_series.print_unwriteable_margin_right
0
print.printer_Brother_HL-2070N_series.print_unwriteable_margin_top
0
print.printer_Brother_HL-2070N_series_(Coreys).print_bgcolor
false
print.printer_Brother_HL-2070N_series_(Coreys).print_bgimages
false
print.printer_Brother_HL-2070N_series_(Coreys).print_command
print.printer_Brother_HL-2070N_series_(Coreys).print_downloadfonts
false
print.printer_Brother_HL-2070N_series_(Coreys).print_edge_bottom
0
print.printer_Brother_HL-2070N_series_(Coreys).print_edge_left
0
print.printer_Brother_HL-2070N_series_(Coreys).print_edge_right
0
print.printer_Brother_HL-2070N_series_(Coreys).print_edge_top
0
print.printer_Brother_HL-2070N_series_(Coreys).print_evenpages
true
print.printer_Brother_HL-2070N_series_(Coreys).print_footercenter
print.printer_Brother_HL-2070N_series_(Coreys).print_footerleft
&PT
print.printer_Brother_HL-2070N_series_(Coreys).print_footerright
&D
print.printer_Brother_HL-2070N_series_(Coreys).print_headercenter
print.printer_Brother_HL-2070N_series_(Coreys).print_headerleft
&T
print.printer_Brother_HL-2070N_series_(Coreys).print_headerright
&U
print.printer_Brother_HL-2070N_series_(Coreys).print_in_color
true
print.printer_Brother_HL-2070N_series_(Coreys).print_margin_bottom
0
print.printer_Brother_HL-2070N_series_(Coreys).print_margin_left
0
print.printer_Brother_HL-2070N_series_(Coreys).print_margin_right
0
print.printer_Brother_HL-2070N_series_(Coreys).print_margin_top
0
print.printer_Brother_HL-2070N_series_(Coreys).print_oddpages
true
print.printer_Brother_HL-2070N_series_(Coreys).print_orientation
0
print.printer_Brother_HL-2070N_series_(Coreys).print_page_delay
50
print.printer_Brother_HL-2070N_series_(Coreys).print_pagedelay
500
print.printer_Brother_HL-2070N_series_(Coreys).print_paper_data
1
print.printer_Brother_HL-2070N_series_(Coreys).print_paper_height
11.00
print.printer_Brother_HL-2070N_series_(Coreys).print_paper_size_type
0
print.printer_Brother_HL-2070N_series_(Coreys).print_paper_size_unit
0
print.printer_Brother_HL-2070N_series_(Coreys).print_paper_width
8.50
print.printer_Brother_HL-2070N_series_(Coreys).print_reversed
false
print.printer_Brother_HL-2070N_series_(Coreys).print_scaling
1.00
print.printer_Brother_HL-2070N_series_(Coreys).print_shrink_to_fit
false
print.printer_Brother_HL-2070N_series_(Coreys).print_to_file
false
print.printer_Brother_HL-2070N_series_(Coreys).print_unwriteable_margin_bottom
0
print.printer_Brother_HL-2070N_series_(Coreys).print_unwriteable_margin_left
0
print.printer_Brother_HL-2070N_series_(Coreys).print_unwriteable_margin_right
0
print.printer_Brother_HL-2070N_series_(Coreys).print_unwriteable_margin_top
0
print.printer_Samsung_CLP-310_Series.print_bgcolor
false
print.printer_Samsung_CLP-310_Series.print_bgimages
false
print.printer_Samsung_CLP-310_Series.print_command
print.printer_Samsung_CLP-310_Series.print_downloadfonts
false
print.printer_Samsung_CLP-310_Series.print_edge_bottom
0
print.printer_Samsung_CLP-310_Series.print_edge_left
0
print.printer_Samsung_CLP-310_Series.print_edge_right
0
print.printer_Samsung_CLP-310_Series.print_edge_top
0
print.printer_Samsung_CLP-310_Series.print_evenpages
true
print.printer_Samsung_CLP-310_Series.print_footercenter
print.printer_Samsung_CLP-310_Series.print_footerleft
&PT
print.printer_Samsung_CLP-310_Series.print_footerright
&D
print.printer_Samsung_CLP-310_Series.print_headercenter
print.printer_Samsung_CLP-310_Series.print_headerleft
&T
print.printer_Samsung_CLP-310_Series.print_headerright
&U
print.printer_Samsung_CLP-310_Series.print_in_color
true
print.printer_Samsung_CLP-310_Series.print_margin_bottom
0
print.printer_Samsung_CLP-310_Series.print_margin_left
0
print.printer_Samsung_CLP-310_Series.print_margin_right
0
print.printer_Samsung_CLP-310_Series.print_margin_top
0
print.printer_Samsung_CLP-310_Series.print_oddpages
true
print.printer_Samsung_CLP-310_Series.print_orientation
0
print.printer_Samsung_CLP-310_Series.print_page_delay
50
print.printer_Samsung_CLP-310_Series.print_pagedelay
500
print.printer_Samsung_CLP-310_Series.print_paper_data
1
print.printer_Samsung_CLP-310_Series.print_paper_height
11.00
print.printer_Samsung_CLP-310_Series.print_paper_size_type
0
print.printer_Samsung_CLP-310_Series.print_paper_size_unit
0
print.printer_Samsung_CLP-310_Series.print_paper_width
8.50
print.printer_Samsung_CLP-310_Series.print_reversed
false
print.printer_Samsung_CLP-310_Series.print_scaling
0.90
print.printer_Samsung_CLP-310_Series.print_shrink_to_fit
false
print.printer_Samsung_CLP-310_Series.print_to_file
false
print.printer_Samsung_CLP-310_Series.print_unwriteable_margin_bottom
0
print.printer_Samsung_CLP-310_Series.print_unwriteable_margin_left
0
print.printer_Samsung_CLP-310_Series.print_unwriteable_margin_right
0
print.printer_Samsung_CLP-310_Series.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.disable_button.openCertManager
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 945 Express Chipset Family
Vendor ID
0x8086
Device ID
0x27ae
Adapter RAM
Unknown
Adapter Drivers
igxprd32
Driver Version
6.14.10.4926
Driver Date
2-15-2008
WebGL Renderer
Google Inc. -- ANGLE (Mobile Intel(R) 945 Express Chipset Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
0
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
17481 solutions 157964 answers

Helpful Reply

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes