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Is Adobe flash plugin 11.3.300.257 incompatible with Firefox???

Posted

On two different machines (one Windows Vista 32 bit and the other Windows 7 64 bit) I updated the adobe flash plugin to 11.3.300.257, and it stopped working on Firefox (still worked on Google Chrome). No crashes, just an error message any time I click on anything needing the flash player. I restored the previous version of the plugin (11.2.202.235) and everything worked again.

Modified by Noah_SUMO

Chosen solution

That issue can be caused by the RealPlayer Browser Record Plugin extension (Tools > Add-ons > Extensions).

You can also try to disable protected mode in the Flash player.

See:

Read this answer in context 6

Additional System Details

Installed Plug-ins

Too many to list (17 in total)

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0

More Information

Application Basics
Name
Firefox
Version
13.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Norton Toolbar
2012.7.3.1
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
10.1.1.8 - 4
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
RealPlayer Browser Record Plugin
15.0.4
true
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
TrueSuite Website Logon
5.0
false
websitelogon@truesuite.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
3
browser.startup.homepage
http://www.fnal.gov
browser.startup.homepage_override.buildID
20120601045813
browser.startup.homepage_override.mstone
13.0
extensions.lastAppVersion
13.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1339276880
places.history.enabled
false
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
0x8086
Device ID
0x0116
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2279
Driver Date
1-7-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

JPinho 0 solutions 4 answers

Hi Matt,

As weird as it may seem, about 4 hours ago (it is now 21:12 in Brazil, where I am), I uninstalled Flash Player, using Adobe uninstaller and removed folder Flash at C:\Windows\system 32\Macromed (it is like it appears in my PC). Then I opened IE (I was not able to download the on line installer using FF, it prompted to manual installation) in a page with Flash Player content. That prompted to download Adobe Flash Player plug in, version 11.3.300.262. Then, I browsed to the same page using FF. It prompted to install Flash Player (I guess it was the Active X component). My system has, according to Windows utility: Uninstall / Change (Modify) a Program, the following Adobe Flash Player 11 components installed:

Plugin ................11.3.300.262 Active X .............11.3.300.257.

I have since then been using my PC without any crash. I was giving my system some more time before spreading the news. Some more comments of a computer illiterate: Adobe informs that they have modified a timing related parameter. That matches with the behavior I was seeing with Flash Player previous version. Hope they have made a good job. There is an alert about distortion problems, though. Suggest people to check using audio/video sites (YouTube and the like).

Thanks for updating the community.

Modified by JPinho

Question owner

Matt G; Yes, it works. Thank you.

Question owner

Matt G: I spoke too soon. The new download did work on my 32 bit Windows Vista machine, but it did not help on my 64 bit Windows 7 machine. I had to revert back to Flash 10.3 on my Windows 7 64 bit machine for flash player to work.

JPinho 0 solutions 4 answers

Just to support your comment, wmtan, I am having no problem but my system is a 32-bit Windows 7. Just a guess: before installing the new version I would suggest to use Adobe Flash player uninstaller and remove a couple of Flash entries in C\Windows. One is located in system32\Macromed, and other in C\Windows\sysWOW \Macromed.....(I guess this is found in 64-bit system only.). If this was done prior to installing Flash Player, then 64-bit systems have not have been given a solution yet.

Modified by JPinho

JPinho 0 solutions 4 answers

Hello, Matt_G.,

After about a week using version 11.3.33.262 for FF 13.0.1, I still see some crashes. Since june 27 until today, July 3rd, I had a total of 3 crashes. I immediately got a Windows box stating that Adobe Flash plug in stopped working and Windows was trying to find a solution for that. I could wait and Windows fixes it (after about 30 seconds) or press F5 (reload). I will move to disable Protected Mode, and see if it completely solves the problem.

sammyc 0 solutions 2 answers

Make it easy for yourself - just follow the first option - uninstall and reinstall this version of flash and it will fix your problems - then do not allow auto updates of Flash (learn a lesson this time...) 11.2.202.235 Archived versions - http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

Thanks to wmtan for the first option - everyone else's fix was painful and did not work for me. I spent at least 8 hours dorking around with this....

I use Win 7 64 bit and FF 6.0.2 - I will try a later version of FF at some point - likely above version 10 but for now it is working LIKE IT USED TO! I have to run FF 6.0.2 for other apps right now.

Hopefully Adobe will get this fixed soon so the every day person can use Flash with being a programmer and computer geek to make it happen! Likewise - Mozilla needs to be aware of this before more folks switch to Chrome... ;o)

Modified by sammyc

sammyc 0 solutions 2 answers

Agree completely - help fix the problem immediately - tell people to roll back - instead of expecting people to start acting like a techno geek to fix a problem caused by the software provider....