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Since updating to Firefox 13 Flash does not work completely

Posted

Since updating to Firefox 13 flash partially works but in many instances doesn't completely work. Youtube still works but on many other sites flash elements don't completely load or parts don't work. Flash works perfectly in safe mode but I've tried a complete uninstall and reinstall starting with a clean profile with no addons where flash still demonstrates the same problem.

Additional System Details

Installed Plug-ins

Adobe Acrobat Java Deployment Toolkit Java Platform Quicktime Shockwave Flash 11.3.300.257 Shockwave Flash 11.2.202.235 Silverlight Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0

More Information

Application Basics
Name
Firefox
Version
13.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
983040
browser.places.smartBookmarksVersion
3
browser.startup.homepage_override.buildID
20120601045813
browser.startup.homepage_override.mstone
13.0
browser.tabs.warnOnClose
false
extensions.lastAppVersion
13.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
0x8086
Device ID
0x0116
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2345
Driver Date
3-26-2011
Adapter Description (GPU #2)
NVIDIA GeForce GT 525M
Vendor ID (GPU #2)
0x10de
Device ID (GPU #2)
0x0df5
Adapter RAM (GPU #2)
1024
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2)
8.17.12.6721
Driver Date (GPU #2)
2-18-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
2/2 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

Question owner

When visiting a website I also get two identical named instances of Flashplayer Plugin appearing in my task manager instead of the usual plugin container

Tobbi
  • Moderator
67 solutions 450 answers

Hello,

please see this thread and scroll down to the very last post for a solution.

Thanks. --Tobbi

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Seeing more Flash processes in the task manager is the consequence of Adobe adding protected mode to Flash player 11.3.

See also:

Question owner

Following those instructions I've got plugin container back, however flash still isn't correctly working on some sites. Some elements do not show up however on other sites flash works correctly. For instance http://www.bet365.com which has a flash interface just shows as a black screen for me and the flash box on http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html just shoes white space, however right clicking on it shows the normal flash menu. Other sites such as youtube work perfectly.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Does it help if you "disable the hardware acceleration" in the Flash Player?

See also:

Flash "Display settings" window:

Question owner

Hardware acceleration on or off makes no difference.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Is there anything showing disabled in the right-click context menu of the Flash object like movie not loaded that indicates a problem?

You can also try to clear the Flash local storage and settings.

  • Windows Control Panel > Flash Player, click Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel:

Question owner

Right click shows the standard flash context menu zoom, play settings and so forth. Clearing the cache has made no difference.

alan_r 58 solutions 753 answers

Flash not working for me on update to Fx14beta. Tobbi's thread above worked for me. AliceWyman's referral to Adobe forum -

http://forums.adobe.com/thread/1018071

Come on Firefox/Adobe get your act together. This is ridiculous!

Correction: it is the Flash update that causes the problem.

Modified by alan_r

Dave 0 solutions 2 answers

Based on some of the comments here I disabled and re-enabled various video related plugins one at a time. The new Adobe updates appear to not be playing nice with Real Player.

deepbass9 0 solutions 4 answers

I installed Firefox 13 and flash videos on many sites quit working. I have uninstalled and reverted back to version 12, but I still can't get videos back.

Dave 0 solutions 2 answers

I have found that disabling the Real Player plugin fixes the problem.

J00000nnyT 0 solutions 1 answers

I had this same problem. Flash was working but sites using flash storage were not. It turned out to be related to the Flashblock plugin. Previously, it seems, flashblock blocked on flash videos but was not blocking direct use of the flash storage. This seems to be no longer the case. I had to manually add the site in question to the flashblock whitelist. This fixed the problem for me.

Unfortunately my website uses the storage in this way, so anyone who uses flashblock must now know to whitelist my site. Or I need to completley change how I store my data.  :(

deepbass9 0 solutions 4 answers

I tried disabling Real Player as suggested, that didn't help. I don't seem to have the flashblock plugin.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Try to disable all other plugins and all extensions.

Also disable protected mode in the Flash player.

Helpful Reply

I dropped back to the previous version of Flash which is working flawlessly again. Not an ideal solution but nothing else has fixed the problem.

tikobird 0 solutions 12 answers

Please tell me the way I can get videos to work again after downloading Mozilla 13 for windows 7. Why would this happen? I need some easy solid answers...not guesses. Have any of you succeeded in conquering this dilemma?

bob52rr 0 solutions 3 answers

Firefox 13 reported that I should update Flash. Once I did this, flash no longer worked. So I dropped back down to the previous version and all is well again.

tikobird 0 solutions 12 answers

Thanks for your response bob52rr. I'm looking all over these forums and so far there seems to be no answers. I keep googling for a remedy to this problem. Has Firefox messed this up. We are talking about flash player, and Real player but this began when downloading the new Mozilla. It reminds me of the Google toolbar not being compatible with new Mozilla. Maybe Mozilla isn't the best browser. please let me know if there's an answer to this. try Google chrome browser. It doesn't have these difficulties, and there's no need for a toolbar.

bob52rr 0 solutions 3 answers

I gave you the answer. Did you read it? You'll have to wait for the latest Flash to be compatible with the latest Firefox. Just like you do with many of the add-ons. In the meantime, uninstall the latest Flash and reinstall the previous Flash build.