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Since updating to Firefox 13 Flash does not work completely

Posted

Since updating to Firefox 13 flash partially works but in many instances doesn't completely work. Youtube still works but on many other sites flash elements don't completely load or parts don't work. Flash works perfectly in safe mode but I've tried a complete uninstall and reinstall starting with a clean profile with no addons where flash still demonstrates the same problem.

Since updating to Firefox 13 flash partially works but in many instances doesn't completely work. Youtube still works but on many other sites flash elements don't completely load or parts don't work. Flash works perfectly in safe mode but I've tried a complete uninstall and reinstall starting with a clean profile with no addons where flash still demonstrates the same problem.

Additional System Details

Installed Plug-ins

Adobe Acrobat Java Deployment Toolkit Java Platform Quicktime Shockwave Flash 11.3.300.257 Shockwave Flash 11.2.202.235 Silverlight Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0

More Information

Application Basics
Name
Firefox
Version
13.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
983040
browser.places.smartBookmarksVersion
3
browser.startup.homepage_override.buildID
20120601045813
browser.startup.homepage_override.mstone
13.0
browser.tabs.warnOnClose
false
extensions.lastAppVersion
13.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
0x8086
Device ID
0x0116
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2345
Driver Date
3-26-2011
Adapter Description (GPU #2)
NVIDIA GeForce GT 525M
Vendor ID (GPU #2)
0x10de
Device ID (GPU #2)
0x0df5
Adapter RAM (GPU #2)
1024
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2)
8.17.12.6721
Driver Date (GPU #2)
2-18-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
2/2 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

deepbass9 0 solutions 4 answers

Skyborough, I tried your method, I even totally uninstalled flash and realplayer before installing the 32 bit version. After installing flash, I reinstalled realplayer and it brought me back to exactly what I had. Video not working. Even disabling realplayer download plugin didn't help. Totally uninstalled realplayer and everything works on firefox again.

Skyborough, I tried your method, I even totally uninstalled flash and realplayer before installing the 32 bit version. After installing flash, I reinstalled realplayer and it brought me back to exactly what I had. Video not working. Even disabling realplayer download plugin didn't help. Totally uninstalled realplayer and everything works on firefox again.
Skyborough 0 solutions 7 answers

Well, what to say? I have no love of Real Player. It does nothing I needed done that is not already covered with other software. So, good, drop it.

Sorry my method was not "it".

Well, what to say? I have no love of Real Player. It does nothing I needed done that is not already covered with other software. So, good, drop it. Sorry my method was not "it".
deepbass9 0 solutions 4 answers

Ok, I think I found an answer on RealPlayer's page.......

https://real.custhelp.com/app/answers/detail/a_id/9930/session/L3RpbWUvMTM0MDY0MDc2MS9zaWQvRTJrX2V6X2s%3D/sno/0/p/9/c/314/r_id/100150

It gives 3 options. I actually used the third option of disabling Adobe Flash protected mode and now everything is working fine, including being able to download videos with realplayer from firefox. Here is the YouTube video for that.......

http://www.youtube.com/watch?v=HW7_7C-dD3U&feature=youtu.be

Ok, I think I found an answer on RealPlayer's page....... https://real.custhelp.com/app/answers/detail/a_id/9930/session/L3RpbWUvMTM0MDY0MDc2MS9zaWQvRTJrX2V6X2s%3D/sno/0/p/9/c/314/r_id/100150 It gives 3 options. I actually used the third option of disabling Adobe Flash protected mode and now everything is working fine, including being able to download videos with realplayer from firefox. Here is the YouTube video for that....... http://www.youtube.com/watch?v=HW7_7C-dD3U&feature=youtu.be

Modified by deepbass9

Skyborough 0 solutions 7 answers

Oh, good on you...!!! I will keep that reference.

Oh, good on you...!!! I will keep that reference.
steveeyes 0 solutions 2 answers

What FireFox isn't getting is this:

(1) If all you use FF for personal use, fine. Fix it and move on. But if you run a website that uses videos and expect members to take the time to update their browser you are sadly mistaken. You could post until you are blue in the face that it is a flash or real player problem but when a visitor comes to your site, things don't work it is GOOD BYE? Most customers I deal with are not tech savy. FF should provide a fix, an addon, or something that one can fix it with a click of the mouse, not provide a bunch of technical jargon that bores most people. They will just use another browsers instead,

(2) flash and realplayer works with Chrome and IE, than is FF making excuses for it not to work with FF? Why would things work with other browsers but when it comes to FF, the blame is placed elsewhere? I don't get that.

What FireFox isn't getting is this: (1) If all you use FF for personal use, fine. Fix it and move on. But if you run a website that uses videos and expect members to take the time to update their browser you are sadly mistaken. You could post until you are blue in the face that it is a flash or real player problem but when a visitor comes to your site, things don't work it is GOOD BYE? Most customers I deal with are not tech savy. FF should provide a fix, an addon, or something that one can fix it with a click of the mouse, not provide a bunch of technical jargon that bores most people. They will just use another browsers instead, (2) flash and realplayer works with Chrome and IE, than is FF making excuses for it not to work with FF? Why would things work with other browsers but when it comes to FF, the blame is placed elsewhere? I don't get that.
chrisny 0 solutions 2 answers

Matt, my browser did crash on occasion, but for the most part the problem was Flash not playing and a black or white box displaying instead. I did remove Real Player as suggested and this did solve the issue, thanks.

I find it surprising that this is the "solution" for a major browser like FireFox however. It took a while and I doubt the average internet user would go to such great lengths to find a fix for this. Hopefully this gets addressed asap.

Matt, my browser did crash on occasion, but for the most part the problem was Flash not playing and a black or white box displaying instead. I did remove Real Player as suggested and this did solve the issue, thanks. I find it surprising that this is the "solution" for a major browser like FireFox however. It took a while and I doubt the average internet user would go to such great lengths to find a fix for this. Hopefully this gets addressed asap.
Busby 0 solutions 24 answers

The frustrating part for me is that on my site, if flash is not available [on IOS for example] the content displays using HTML5 , but in Firefox it detects Flash and just displays a white box..

For me disabling the Realplayer download has got it working again, but I can't help being annoyed that there will be many visitors who think my site is broken.

The frustrating part for me is that on my site, if flash is not available [on IOS for example] the content displays using HTML5 , but in Firefox it detects Flash and just displays a white box.. For me disabling the Realplayer download has got it working again, but I can't help being annoyed that there will be many visitors who think my site is broken.
tikobird 0 solutions 15 answers

Use Google Chrome as your browser. My problems are all gone. No crashes or video problems any more. I hate Mozilla.

Use Google Chrome as your browser. My problems are all gone. No crashes or video problems any more. I hate Mozilla.
Skyborough 0 solutions 7 answers

Helpful Reply

Chrome is Better than FireFox???

Yes, good. BUT, I develop websites and I **have** to ensure that all four browsers display what I do properly. I do a lot of video productions (training for website users, etc.) and so far they all trigger the Flash player (insofar as as I can tell) and not the Html-5 video player.

Also, as I do a lot of Google Analytics I know that FireFox still owns about 65% of the viewer market... soooooooooo I cannot ignore it. But, for any single user, you have a solution that works.

The pace of change/updates/fixes, etc. for web platform technology is days. They are tripping over their own shoelaces working at that pace. They just do not test what they are doing and they do not actually "work" it before they release it. (Adobe just assumes that FireFox's info about PC's 32 vs 64 bit software is accurate... and offers no choices. That is wrong. But, what to do?)

'''Chrome is Better than FireFox???''' Yes, good. BUT, I develop websites and I '''**have**''' to ensure that all four browsers display what I do properly. I do a lot of video productions (training for website users, etc.) and so far they all trigger the Flash player (insofar as as I can tell) and not the Html-5 video player. Also, as I do a lot of Google Analytics I know that FireFox still owns about 65% of the viewer market... soooooooooo I cannot ignore it. But, for any single user, you have a solution that works. The pace of change/updates/fixes, etc. for web platform technology is days. They are tripping over their own shoelaces working at that pace. They just do not test what they are doing and they do not actually "work" it before they release it. (Adobe just assumes that FireFox's info about PC's 32 vs 64 bit software is accurate... and offers no choices. That is wrong. But, what to do?)
tikobird 0 solutions 15 answers

I have found I have to do almost zero corrections with Google Chrome. I had so many problems using Mozilla over the years. It wasn't compatible to so many things. I've had crashes of all types. Videos stopped playing and constant re-installation of Adobe functions. It's not the % of ownership...it's the quality of the browser. I really don't miss Mozilla at all. This is my experience. I know others who went over to chrome too. They have a web store with too many unbelievable goodies to have with chrome. I'm just describing the happiness of the Chrome experience. I answered this because I haven't been taken of the Mozilla help list. Good bye Mozilla! "Bazinga!"

I have found I have to do almost zero corrections with Google Chrome. I had so many problems using Mozilla over the years. It wasn't compatible to so many things. I've had crashes of all types. Videos stopped playing and constant re-installation of Adobe functions. It's not the % of ownership...it's the quality of the browser. I really don't miss Mozilla at all. This is my experience. I know others who went over to chrome too. They have a web store with too many unbelievable goodies to have with chrome. I'm just describing the happiness of the Chrome experience. I answered this because I haven't been taken of the Mozilla help list. Good bye Mozilla! "Bazinga!"
bolt48 0 solutions 5 answers

I have tried uninstalling then reinstalling both Firefox 13 and the Adobe stuff that allows videos, etc., to run. It seemed to work for a day or so then stopped running sites again; in this case a radio station I always listen to. And in reinstalling adobe, I get "error 2032. What the hell is that? By the way, it all ran perfectly until the latest and greatest Firefox was installed.

I have tried uninstalling then reinstalling both Firefox 13 and the Adobe stuff that allows videos, etc., to run. It seemed to work for a day or so then stopped running sites again; in this case a radio station I always listen to. And in reinstalling adobe, I get "error 2032. What the hell is that? By the way, it all ran perfectly until the latest and greatest Firefox was installed.
Skyborough 0 solutions 7 answers

Installing FireFox and Flash

Well, to synthesize all of the above...

1. Uninstall everything (FireFox and Flash - and that is ALL of Flash, Air, Shockwave, etc. ALL of it.)

2. Uninstall all of Real Player (who needs it anyway?)

3. REBOOT.

4. Reinstall FireFox 13

5. Use IE-9 to go to Adobe site to get the recent Flash version. Do NOT use FireFox for this or you will get the wrong version of Flash. You WANT the 32 bit version (no matter what even if your PC is 64 bit, does not matter.)

6. If all works... I will send address for Pizza Hut gift certificate. (Or, Taco Bell is good too. I know Taco Bell is trash "food" but it tastes really good.)

'''Installing FireFox and Flash''' Well, to synthesize all of the above... 1. Uninstall everything (FireFox and Flash - and that is '''ALL''' of Flash, Air, Shockwave, etc. ALL of it.) 2. '''Uninstall all of Real Player '''(who needs it anyway?) 3. REBOOT. 4. Reinstall FireFox 13 5. ''' Use IE-9''' to go to Adobe site to get the recent Flash version. Do NOT use FireFox for this or you will get the wrong version of Flash. You WANT the 32 bit version (no matter what even if your PC is 64 bit, does not matter.) 6. If all works... I will send address for Pizza Hut gift certificate. (Or, Taco Bell is good too. I know Taco Bell is trash "food" but it tastes really good.)
Busby 0 solutions 24 answers

LoL It really is time Firefox got on top of this - its causing so much bad feeling..

As a side issue, I also run Firfox 13.0.1 on an older PC running XP and Realplayer V.11.0.2 with no issues at all. The problem for me is a newer PC running Windows 7, Firefox 13.0.1 and Realplayer 15.0.4.53 - so it seems to be less of a Firefox problem and more of a Realplayer problem..

LoL It really is time Firefox got on top of this - its causing so much bad feeling.. As a side issue, I also run Firfox 13.0.1 on an older PC running XP and Realplayer V.11.0.2 with no issues at all. The problem for me is a newer PC running Windows 7, Firefox 13.0.1 and Realplayer 15.0.4.53 - so it seems to be less of a Firefox problem and more of a Realplayer problem..
bolt48 0 solutions 5 answers

I thought, using advice posted on this site, I had the problems mwere fixed. They were, for a while, and then videos wouldn't play again. I tried all of the solutions recommended and most worked for a while. Then I said to hell with it, and installed Chrome, importing my foxfire bookmarks. So far, so good. Thanks for trying everyone.

I thought, using advice posted on this site, I had the problems mwere fixed. They were, for a while, and then videos wouldn't play again. I tried all of the solutions recommended and most worked for a while. Then I said to hell with it, and installed Chrome, importing my foxfire bookmarks. So far, so good. Thanks for trying everyone.
Matt_G 365 solutions 1860 answers

We have blocklisted the RealPlayer record plugin but that blocklist doesn't seem to be working in all instances. If you are still having issues with Flash, please try disabling that feature from the RealPlayer UI.

We have blocklisted the RealPlayer record plugin but that blocklist doesn't seem to be working in all instances. If you are still having issues with Flash, please try disabling that feature from the RealPlayer UI.
sgiroux 0 solutions 1 answers
This worked for me. http://forums.adobe.com/thread/1018071?tstart=0
jaytkay 0 solutions 3 answers

My 80-year old mom tells me Youtube does not work and I can tell her to simply "try disabling that feature from the RealPlayer UI".

That's awesome! *

  • No, it is not awesome, in case my sarcasm isn't showing.
My 80-year old mom tells me Youtube does not work and I can tell her to simply "try disabling that feature from the RealPlayer UI". That's awesome! * * No, it is not awesome, in case my sarcasm isn't showing.
Ritter 0 solutions 2 answers

TRY TO SWITCH OFF THE HARDWARE ACCELERATION IN FIREFOX! IN MY CASE, THIS FIXED THE PROBLEM WITH HANGING FLASH CONTENT! (Audio was playing while no video was displayed, after double click on video it worked properly in full screen mode in separate window).

HOW TO: In firefox, go to TOOLS>OPTIONS>ADVANCED>GENERAL and switch off hardware acceleration. The hardware acceleration sometimes seems not to work properly with the Flash plug-in if the graphics driver is not fully up to date (my NVIDIA driver wasn't). This is also the reason why firefox then works in safe mode (because the hardware acceleration then gets disabled too)!!!

I am using FF 14.0.1 and flash 11.4.402.265 on Windows 7, 64 bits. All three 100% up to date as of today. Up to today, I was using the NVIDIA card GeForce GT 550M, driver version 8.15.10.2321.

One of the three fixed the problem: 1) disabling the hardware acceleration in firefox. 2) using a different graphics card (integrated HD intel graphics). 3) updating the NVIDIA driver to 8.17.13.142 (now the hardware acceleration of firefox works properly with Flash).

However, of course, from a user's perspective, it would be soooo much better if FF developers could find a way to test, on the flight, if a particular flash content gets displayed properly, given the given graphics driver, and disable the firefox hardware acceleration if it does not. Or simply have a look how chrome handles buggy drivers and/or hardware acceleration (on chrome, flash worked for me with the old settings).

TRY TO SWITCH OFF THE HARDWARE ACCELERATION IN FIREFOX! IN MY CASE, THIS FIXED THE PROBLEM WITH HANGING FLASH CONTENT! (Audio was playing while no video was displayed, after double click on video it worked properly in full screen mode in separate window). HOW TO: In firefox, go to TOOLS>OPTIONS>ADVANCED>GENERAL and switch off hardware acceleration. The hardware acceleration sometimes seems not to work properly with the Flash plug-in if the graphics driver is not fully up to date (my NVIDIA driver wasn't). This is also the reason why firefox then works in safe mode (because the hardware acceleration then gets disabled too)!!! I am using FF 14.0.1 and flash 11.4.402.265 on Windows 7, 64 bits. All three 100% up to date as of today. Up to today, I was using the NVIDIA card GeForce GT 550M, driver version 8.15.10.2321. One of the three fixed the problem: 1) disabling the hardware acceleration in firefox. 2) using a different graphics card (integrated HD intel graphics). 3) updating the NVIDIA driver to 8.17.13.142 (now the hardware acceleration of firefox works properly with Flash). However, of course, from a user's perspective, it would be soooo much better if FF developers could find a way to test, on the flight, if a particular flash content gets displayed properly, given the given graphics driver, and disable the firefox hardware acceleration if it does not. Or simply have a look how chrome handles buggy drivers and/or hardware acceleration (on chrome, flash worked for me with the old settings).

Modified by Ritter

bolt48 0 solutions 5 answers

I've dumped the accelerator, and Ill likewise get rid of Realplayer (You're right... I have no use for it; other things work better, anyway.) Thanks everyone.

I've dumped the accelerator, and I''ll likewise get rid of Realplayer (You're right... I have no use for it; other things work better, anyway.) Thanks everyone.