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Firefox 12 flash player not working with video on Facebook

Posted

Using Firefox 12, newest flash player 32 bit -- embedded video won't work on Facebook. I have tried another computer with XP SP3, completely removed firefox, flash, started in safe mode with add ons disabled, even created a new profile with no addons at all, and nothing seems to fix the problem. Video plays fine in Internet Explorer. That said, YouTube works fine so I don't think its a flash 'only' problem. (I right clicked on video to make sure flash was playing the video and not html 5.)

Chosen solution

As of 6-7-12 @ 7:55am Eastern the video is working. Funny, 15 minutes ago it wasn't! That said, I am now using Firefox 13 but the problem with Facebook video seems to be intermittent and therefore is most likely on their end.

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Additional System Details

Sites Affected

http://www.facebook.com

Installed Plug-ins

none

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

If you download and install http://fpdownload.macromedia.com/pub/flashplayer/current/licensing/win/install_flash_player_11_plugin_32bit.exe, does Flash begin to work? IE and Firefox use different Flash plugins, so it is possible the Firefox one isn't properly installed.

Question owner

Thanks, but that doesn't work either. After clicking on a FaceBook embedded video, it still turns into a blank/black box.

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Is the Flash player loaded if you right-click that black box where the player should be?

Does it help if you try to "Disable the hardware acceleration" in the Flash Player?

See also:

Flash "Display settings" window:

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

For other ideas, see:

Question owner

Right clicking on the black box shows the Flash pop up box with version 11.2.202.235.

Disabling hardware acceleration has no effect.

It is playing embedded video on Facebook from AMCTV & YouTube for instance. The video I'm having trouble with seems to be hosted on Facebook's servers. Just video people upload but aren't using YouTube to host it.

Chosen Solution

As of 6-7-12 @ 7:55am Eastern the video is working. Funny, 15 minutes ago it wasn't! That said, I am now using Firefox 13 but the problem with Facebook video seems to be intermittent and therefore is most likely on their end.

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

Thanks for letting us know that the problem with Facebook video seems to be intermittent and therefore is most likely on their end. . I marked this question "solved"