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Solved Archived

Why can't I download Firefox 12 on my computer when I meet all system requirements?

Hasan replied
kadyheil

I am running Windows 7 on my laptop, and am currently using Internet Explorer 9 as a web browser. I want to switch to Firefox. When I try to download Firefox 12, I get an error that the setup file couldn't be downloaded. The error won't tell me why it won't download, and I've double-checked all my download settings and system requirements; nothing seems out of place. Any suggestions?

I am running Windows 7 on my laptop, and am currently using Internet Explorer 9 as a web browser. I want to switch to Firefox. When I try to download Firefox 12, I get an error that the setup file couldn't be downloaded. The error won't tell me why it won't download, and I've double-checked all my download settings and system requirements; nothing seems out of place. Any suggestions?

All Replies (3)

Chosen Solution

-> Download latest Firefox from one of the following links:

-> Install Firefox 12 as described in this article -> How to install Firefox on Windows

Check and tell if its working.

Modified by Hasan

Thank you -- that did the trick!

You are welcome!