X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

crashes constantly with this error AdapterDeviceID: 0x0116 AdapterVendorID: 0x8086 Add-ons: {635abd67-4fe9-1b23-4f01-e679fa7484c1}:2.4.2.20111006100951,{e4a8a97

Posted

Since downloading Firefox 12 it crashes every few minutes. I have removed Firefox fully and reinstalled, cleared all cache, and ran the two malware and spyware programs. Nothing detected and I have done multiple redoots

Additional System Details

Crash ID

AdapterDeviceID: 0x0116 AdapterVendorID: 0x8086 Add-ons: {635abd67-4fe9-1b23-4f01-e679fa7484c1}:2.4.2.20111006100951,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:0.9.18,{972ce4c6-7e08-4474-a285-3208198ce6fd}:8.0.1 AvailablePageFile: 18285895680 AvailablePhysica

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • Google Update
  • Nexon Game Controller
  • Pando Web Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_30 for Mozilla browsers
  • Best Buy pc app Detector Plug-in
  • NPWLPG
  • 4.0.50401.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Hasan 477 solutions 5600 answers

Submit your Crash ID here as described in the following article:

Question owner

Here are just a few


   bp-7cde62d4-356d-4670-a198-fe6c921205125/11/201211:13 PM          bp-71616026-257c-40ca-8ed1-f6fa321205125/11/201210:46 PM             bp-7894c56a-83cd-4bdc-a099-f65cf21205125/11/201210:32 PM             bp-7b4fbd6f-feba-45fd-955d-8864221205125/11/20127:59 PM             
   bp-7ad92a9d-6dd3-4ec0-ab86-af9f421205115/11/20127:45 PM

Modified by brennacat

Question owner

I have been reporting all the crashes for some time.

Hasan 477 solutions 5600 answers

Start Firefox in -> Troubleshoot Firefox issues using Safe Mode to check if add-ons/extensions are causing Firefox to crash.

Check and tell if its working.

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Unfortunately the linked crash report is empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash.

Did you recently submitted other crash reports that do show a crashing thread?


See:

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

The second crash report shows that is has been submitted by Firefox 12.0, but has a default theme with a Firefox 8.0.1 version.

See the Extensions tab:


Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.