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Firefox (and waterfox) frozen every time I open it for first time.

Posted

I use firefox 12.0 (also I use waterfox 12) and in both when I turn on my computer and I open firefox (normally I open firefox and Windows Live Messenger) firefox hangs out as not responding for 5 or 10 senconds. That's happens ALWAYS.

It does everytime I turn on my computer and start firefox, if I close firefox and then open it well, not happened just happen the first time.

I use microsoft security essential, and the other program that execute at the start are:

  • Rainlendar
  • Syncplicity
  • Cubby
  • MS security Client
  • Kwerty Gmail notifier

Additional System Details

This happened

Every time Firefox opened

This started when...

I execute firefox for first time.

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • 5.1.10411.0
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:12.0) Gecko/20120427 Firefox/12.0

More Information

Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:12.0) Gecko/20120427 Firefox/12.0
Profile Directory
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
DeezerRestrictionFree
1.0.4
true
{2670dbb8-0635-48a8-8f81-1cf2324980fd}
Diccionario de Español/España
1.5
true
es-es@dictionaries.addons.mozilla.org
feedly
9.1
true
feedly@devhd
Greasemonkey
0.9.19
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
InstantFox
2.7.1
true
searchy@searchy
PDF Viewer
0.3.175
true
uriloader@pdf.js
Reddit Enhancement Suite
4.1.2
true
jid1-xUfzOsOFlzSOXg@jetpack
RSS Icon
1.0.6
true
kitsuneymg@gmail.com
Tab Mix Plus
0.4.0.1
true
{dc572301-7619-498c-a57d-39143191b318}
Tabs Always In Titlebar
1.0.1
true
TabsAlwaysInTitlebar@SoapyBrew
All-in-One Gestures
0.22.1
false
{8b86149f-01fb-4842-9dd8-4d7eb02fd055}
FrameExt
1.0.0.4
false
frameext@teesoft.info
Image Resizer
1.1.rev361
false
jid0-hd39BGK3EuIbK47rGW3fZdR163o@jetpack
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://myfav.es/fast
browser.startup.homepage_override.buildID
20120427105139
browser.startup.homepage_override.mstone
rv:12.0
browser.tabs.closeWindowWithLastTab
false
browser.tabs.insertRelatedAfterCurrent
false
browser.tabs.selectOwnerOnClose
false
browser.tabs.tabMaxWidth
200
browser.tabs.tabMinWidth
25
browser.tabs.warnOnClose
false
extensions.lastAppVersion
12.0
font.name.serif.x-western
Calibri
general.autoScroll
false
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1336333311
places.history.expiration.transient_current_max_pages
104858
privacy.cpd.cookies
false
privacy.cpd.extensions-tabmix
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTX 580
Vendor ID
0x10de
Device ID
0x1080
Adapter RAM
1536
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.9573
Driver Date
2-9-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 100
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 580) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

I'm sorry you are having issues with Firefox hanging at startup. I'd love to help you work through this, so hopefully we can get you back up and running really soon :)

Do you have to open Firefox manually, or do you have it set to automatically open with your computer at startup?

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

Helpful Reply

I think I find the problem. I've the tab mix plus extension, I desactivated the tab mix plus Session restore and Activate the default firefox session restore. And it seems it works.

Question owner

Well I rehave the problem so I don't fix it. How can I start a safe mode of firefox insteada normal session without open a normal session before.

I have all plugin updates, I have no virus, and I 've got the last driver.

Question owner

I just checked with firefox 12.0 using safe star as first execute (create an shortcourt with the option) and I still have the same problem, firefox freezes (not responding) for 5 to ten second at every first start next to turn on the computer.

Any idea?

I just wanna know where the problem is.