Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Solved Archived

Windows 7 Remember Password does not work

Firefox
philipp replied
briangilpatrick
briangilpatrick

I have a new Windows 7 laptop running Firefox 12.0. It does not remember passwords. The "Remember Password prompt comes up and I try to click it, but nothing happens. The prompt just stays there.

Checked Options/Security and the "Remember passwords for sites" is checked. there is nothing in the Exception list.

I can save these site passwords on my desktop running Windows Vista.

Any help or is it time to get a third party password manager?

Thanks, Brian

I have a new Windows 7 laptop running Firefox 12.0. It does not remember passwords. The "Remember Password prompt comes up and I try to click it, but nothing happens. The prompt just stays there. Checked Options/Security and the "Remember passwords for sites" is checked. there is nothing in the Exception list. I can save these site passwords on my desktop running Windows Vista. Any help or is it time to get a third party password manager? Thanks, Brian
philipp
philipp
  • Moderator
Read this answer in context

Chosen Solution

ok, then could you please try creating a new profile (that will basically reset all the preferences in firefox to default) and see if the problem is persisting afterwards...

All Replies (6)

philipp
philipp
  • Moderator

did your new notebook arrive with preloaded security software / fingerprint scanner software that might interfere with firefox saving passwords?

also have a look at http://kb.mozillazine.org/Preferences_not_saved

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Try to disable hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

briangilpatrick
briangilpatrick Question owner

Thanks for the fast response. I am not aware of any security software nor is there a fingerprint reader.

I turned off the hardware acceleration and restarted Firefox.

Still have the same problem.

philipp
philipp
  • Moderator

Chosen Solution

ok, then could you please try creating a new profile (that will basically reset all the preferences in firefox to default) and see if the problem is persisting afterwards...

briangilpatrick
briangilpatrick Question owner

You my friend, are a Firefox god! Thanks that fixed my problem!!!!! Brian

philipp
philipp
  • Moderator

glad you could solve it, have a nice weekend!