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Videos, no matter type of player, Flash or otherwise, do not display in Version 12

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  • 68 have this problem
  • 27 views
  • Last reply by laribus

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No matter what the source, or the type of player a video plays in, since I installed FireFox v12.0, no videos show. The screen goes black, that's it. RealPlayer doesn't work, etc. Help please!

No matter what the source, or the type of player a video plays in, since I installed FireFox v12.0, no videos show. The screen goes black, that's it. RealPlayer doesn't work, etc. Help please!

Chosen solution

See Fix common audio and video issues for possible causes and solutions (conflicting plugins, interfering extensions or ad-blocking software, etc.)

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Chosen Solution

See Fix common audio and video issues for possible causes and solutions (conflicting plugins, interfering extensions or ad-blocking software, etc.)

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You have the Shockwave Flash 11.3 r300 beta version.

Try to uninstall that version and install the regular Firefox 11.2 version.

See Uninstallation:

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Thanks for your help. Seems that I had two problems. One: I didn't have Java installed. Two: I had the latest Flash Player plugin installed (v11.3 Beta). When I removed that and installed v11.2 (the stable version), this completed the solution. Now my videos are working and so is Real Downloader. I really appreciate your advice. Thanks. Larry.