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why can't watch videos any place but you tube?

Posted

i can watch videos only on you tube. this problem started about three weeks ago. i had up graded my browser but had no problem watching them on social web sites.. ie as tagged who told me i was the only one who uses mozilla fire fox.. when i try to watch them on social sites.. all i get is a blank white page no video no music.. nothing works fine with my other browsers if its my newest browser from fire fox and u cant fix the add ons and plug ins i will go back to an older browser.Stan

i can watch videos only on you tube. this problem started about three weeks ago. i had up graded my browser but had no problem watching them on social web sites.. ie as tagged who told me i was the only one who uses mozilla fire fox.. when i try to watch them on social sites.. all i get is a blank white page no video no music.. nothing works fine with my other browsers if its my newest browser from fire fox and u cant fix the add ons and plug ins i will go back to an older browser.Stan

Additional System Details

This happened

A few times a week

This started when...

about three weeks ago

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • Picasa plugin
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • 4.1.10111.0
  • DivX Plus Web Player version 2.2.0.52
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.0.198
  • GEPlugin
  • Google Updater pluginhttp://pack.google.com/
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • DivX VOD Helper Plug-in
  • iTunes Detector Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • npViewpoint Plugin
  • Yahoo! activeX Plug-in Bridge
  • Allows browsing on RealArcade sites with Mozilla browsers.

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

I thought it was a problem with the social sites that i use, but they have no reports with other users of fire fox.

Matt_G
  • Administrator
  • Moderator
365 solutions 1859 answers

Hi starsh1,

I'd try going to the plugin checker to see if everything is up to date:

http://www.mozilla.org/en-US/plugincheck/

You might also want to take a look at the Fix common audio and video issues Knowledge Base article. There is lots of good troubleshooting information in there.

Hopefully this helps!

Hi starsh1, I'd try going to the plugin checker to see if everything is up to date: http://www.mozilla.org/en-US/plugincheck/ You might also want to take a look at the [[Video or audio does not play]] Knowledge Base article. There is lots of good troubleshooting information in there. Hopefully this helps!

Helpful Reply

Ok all plug ins were checked and updated but nothing helped. when i try to view videos at social sites like tagged face book etc. i get blank white page where the videos are supposed to be Stan

Ok all plug ins were checked and updated but nothing helped. when i try to view videos at social sites like tagged face book etc. i get blank white page where the videos are supposed to be Stan

Modified by starsh1

cor-el
  • Top 10 Contributor
  • Moderator
12327 solutions 114054 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Clear the cache and the cookies from sites that cause problems. "Clear the Cache": *Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove Cookies" from sites causing problems: *Tools > Options > Privacy > Cookies: "Show Cookies" ---- Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

ok i already tried that.. now i have no choice but to go back an older browser.. i have tried all suggestions in help, i need some thing new please!!! Stan

ok i already tried that.. now i have no choice but to go back an older browser.. i have tried all suggestions in help, i need some thing new please!!! Stan
satbobva 0 solutions 1 answers

Try this...Go into "Firefox" (top left of browser), click on "Add-ons", click on "Extensions". If "RealPlayer Browser Record Plugin" extension exists "Disable" it. Hope this helps

Try this...Go into "Firefox" (top left of browser), click on "Add-ons", click on "Extensions". If "RealPlayer Browser Record Plugin" extension exists "Disable" it. Hope this helps

Question owner

ok new suggestion did not work I guess no one can help so i went back to my old browser fire fox 3.6.28 where the problems did not exist... thank you for trying.

ok new suggestion did not work I guess no one can help so i went back to my old browser fire fox 3.6.28 where the problems did not exist... thank you for trying.
seephose 0 solutions 1 answers

I went to extensions and found Realdownloader, so disabled that and YES it worked, what were blank spaces become playable videos!! Thanks

I went to extensions and found Realdownloader, so disabled that and YES it worked, what were blank spaces become playable videos!! Thanks

Question owner

my problem was fixed with the newest browser thanks for all the help and suggestions offered thanks again.

my problem was fixed with the newest browser thanks for all the help and suggestions offered thanks again.

Modified by starsh1