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no longer able to download pdfs, tried all the stuff on the help page, is this a result of the new version of Adobe Acrobat 10.1.3?

Posted

Previously, I had no difficulty w/ downloading pdfs. Now all I get is a blank Firefox screen, with nothing else happening--no downloads window opening up like before, or anything else. I recently upgraded my Adobe Acrobat to 10.1.3, and I wonder whether this is related to that? Does FireFox not find the new Acrobat? I've gone through the things on the Firefox help page like changing download folder and renaming the whatever folder it was from what: rdp? to rdp.old. Does not effect problem.

Additional System Details

This happened

Every time Firefox opened

This started when...

after installing Acrobat upgrade

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.3
  • Shockwave Flash 11.2 r202
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • Microsoft Office for Mac SharePoint Browser Plug-in

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Application Basics
Name
Firefox
Version
11.0
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:11.0) Gecko/20100101 Firefox/11.0
Profile Directory
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adobe Acrobat - Create PDF
1.2
true
web2pdfextension@web2pdf.adobedotcom
NoScript
2.3.6
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/ig?hl=en&source=iglk
browser.startup.homepage_override.buildID
20120312181643
browser.startup.homepage_override.mstone
rv:11.0
browser.tabs.warnOnClose
false
extensions.lastAppVersion
11.0
font.name.serif.x-western
Adobe Caslon Pro
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1333812087
places.history.expiration.transient_current_max_pages
100664
places.history.expiration.transient_optimal_database_size
161061272
places.last_vacuum
1296571795
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_page_delay
50
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
56
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Vendor ID
10de
Device ID
0867
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine -- 2.1 NVIDIA-7.18.11
GPU Accelerated Windows
1/1 OpenGL
AzureBackend
skia

Matt_G
  • Administrator
  • Moderator
380 solutions 1848 answers

Hey rkpayne,

Have you looked at the View PDF files in Firefox without downloading them Knowledge Base article? There is a lot of useful information in there. It actually lists two different plugins to try for opening PDF files. I'd try both of them just to be safe.

Hopefully this helps!

Helpful Reply

Thanks Matt. I finally seem to have got it working better now with having gone into the Preferences, Applications, and selected "USE Adobe Acrobat Pro (default)" It had somehow gotten switched to "USE Adobe Acrobat NPAPI plugin..." I admit to not knowing what I'm doing, but this switch seems to have made it workable again. Hope this maybe helps others...

Question owner

Oh, yes, somewhere along the way there, I checked and was told that my Adobe Flash Player wasn't up to date, so I reinstalled that too.

amk8712 0 solutions 1 answers

This article helped so much. It must be a gliche in the upgrade for Adobe Reader, but my preference got reset to "view with plugin..." instead of Adobe Reader. I am so relieved. I have a 5 page paper due tomorrow and it is based on this dumb .pdf article that I couldn't get to open.

bobsmailes 0 solutions 1 answers

I and colleague have same problem but not with Google Chrome

Yofie Setiawan 0 solutions 1 answers

unfortunately, it's not worked for me... :(