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Installed the Java patch for MAC yesterday and immediately could not get adobe reader to show pdf files...have troubleshot and can't seem to remedy ...ideas?

mrwdrule
mrwdrule
Posted

I have used the Firefox troubleshooting guides, no good. The Java patch is enabled and shows when I check applications. However when I run Firefox plugins it still shows the java plug in is outdated and need to be updated immediately.

I have used the Firefox troubleshooting guides, no good. The Java patch is enabled and shows when I check applications. However when I run Firefox plugins it still shows the java plug in is outdated and need to be updated immediately.

Chosen solution

Hi mrwdrule,

Have you looked at the View PDF files in Firefox Knowledge Base article? There is a lot of useful information in there. It actually lists two different plugins to try for opening PDF files. I'd try both of them just to be safe.

Hopefully this helps!

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

yesterday

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.3
  • Google Talk Plugin Video Accelerator version:0.1.44.15
  • Version 2.8.7.6830
  • Shockwave Flash 11.2 r202
  • BlackBerry AppWorld plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • 4.0.50826.0
  • iPhoto6
  • Office Live Update v1.0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

see above

Close
Matt_G
Matt_G 365 solutions 1860 answers
Posted

Chosen Solution

Hi mrwdrule,

Have you looked at the View PDF files in Firefox Knowledge Base article? There is a lot of useful information in there. It actually lists two different plugins to try for opening PDF files. I'd try both of them just to be safe.

Hopefully this helps!

Hi mrwdrule, Have you looked at the [[Opening PDF files within Firefox]] Knowledge Base article? There is a lot of useful information in there. It actually lists two different plugins to try for opening PDF files. I'd try both of them just to be safe. Hopefully this helps!
AliceWyman
AliceWyman
  • Moderator
240 solutions 2598 answers
Posted

Apple released another Java update today for Mac OS X 10.7, Java for OS X Lion 2012-003 in case it helps. More here:
About the security content of Java for OS X 2012-003 and Java for Mac OS X 10.6 Update 8

Apple released ''' another''' Java update today for Mac OS X 10.7, [http://support.apple.com/kb/HT5242 Java for OS X Lion 2012-003] in case it helps. More here: <br> [http://support.apple.com/kb/HT5247 About the security content of Java for OS X 2012-003 and Java for Mac OS X 10.6 Update 8]

Modified by AliceWyman

mrwdrule
mrwdrule
Posted

Question owner

Thanks for taking the time to write back. I did not know yet about the second Java fix. Just updated,but unfortunately it did not do the trick, ugh.

Thanks for taking the time to write back. I did not know yet about the second Java fix. Just updated,but unfortunately it did not do the trick, ugh.
mrwdrule
mrwdrule
Posted

Question owner

OK, I went to the Firefox knowledge base article you cited and followed the directions with the exception that in the drop down menu I choose Adobe Reader for PDF files rather than the plug in default that apparently was set by the Java patch. Problem solved !!!!!!! Thank you so much for taking the time to get me back to the basic place I needed to be to correct this issue. YOU ROCK!!!!

OK, I went to the Firefox knowledge base article you cited and followed the directions with the exception that in the drop down menu I choose Adobe Reader for PDF files rather than the plug in default that apparently was set by the Java patch. Problem solved !!!!!!! Thank you so much for taking the time to get me back to the basic place I needed to be to correct this issue. YOU ROCK!!!!
Matt_G
Matt_G 365 solutions 1860 answers
Posted

No problem mrwdrule. Always happy to help :)

No problem mrwdrule. Always happy to help :)