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why does a blank new tab make my entire screen go black?

Posted

Apparently, anytime I let my Firefox browser sit with the focused on tab being a blank new tab, it makes my entire screen go black and stay black until I right click or hit my windows key on my keyboard. It does not do this while the tab visible contains a webpage, any webpage. It behaves exactly like when my graphics driver resets, except the driver doesn't reset and the entire screen stays black instead of coming back immediately.(used to have an overheating graphics card due to slow fan which was fixed with better drivers) This just started an hour ago. I have a LavaFox theme at the time so I disabled the theme, but it still does this.

Additional System Details

This happened

Every time Firefox opened

This started when...

hour ago, when opening a new blank tab

Installed Plug-ins

Adblock Plus, NoScript, avast! WebRep, Easy YouTube Video Downloader

Application

  • User Agent:

More Information

Application Basics
Name
Firefox
Version
11.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
avast! WebRep
7.0.1426
true
wrc@avast.com
Easy YouTube Video Downloader
5.9
true
{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
NoScript
2.3.6
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
Modified Preferences
Name
Value
accessibility.blockautorefresh
true
browser.display.background_color
#000000
browser.display.foreground_color
#CCCCCC
browser.history_expire_days.mirror
180
browser.history_expire_days_min
14
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20120312181643
browser.startup.homepage_override.mstone
rv:11.0
browser.tabs.loadInBackground
false
dom.disable_window_move_resize
true
extensions.lastAppVersion
11.0
font.size.fixed.x-western
14
general.autoScroll
false
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1333505187
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1303038353
plugin.disable_full_page_plugin_for_types
application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml
print.print_printer
HP Photosmart C4700 series
print.printer_HP_Photosmart_C4700_series.print_bgcolor
false
print.printer_HP_Photosmart_C4700_series.print_bgimages
false
print.printer_HP_Photosmart_C4700_series.print_command
print.printer_HP_Photosmart_C4700_series.print_downloadfonts
false
print.printer_HP_Photosmart_C4700_series.print_edge_bottom
0
print.printer_HP_Photosmart_C4700_series.print_edge_left
0
print.printer_HP_Photosmart_C4700_series.print_edge_right
0
print.printer_HP_Photosmart_C4700_series.print_edge_top
0
print.printer_HP_Photosmart_C4700_series.print_evenpages
true
print.printer_HP_Photosmart_C4700_series.print_footercenter
print.printer_HP_Photosmart_C4700_series.print_footerleft
&PT
print.printer_HP_Photosmart_C4700_series.print_footerright
&D
print.printer_HP_Photosmart_C4700_series.print_headercenter
print.printer_HP_Photosmart_C4700_series.print_headerleft
&T
print.printer_HP_Photosmart_C4700_series.print_headerright
&U
print.printer_HP_Photosmart_C4700_series.print_in_color
true
print.printer_HP_Photosmart_C4700_series.print_margin_bottom
0.5
print.printer_HP_Photosmart_C4700_series.print_margin_left
0.5
print.printer_HP_Photosmart_C4700_series.print_margin_right
0.5
print.printer_HP_Photosmart_C4700_series.print_margin_top
0.5
print.printer_HP_Photosmart_C4700_series.print_oddpages
true
print.printer_HP_Photosmart_C4700_series.print_orientation
0
print.printer_HP_Photosmart_C4700_series.print_pagedelay
500
print.printer_HP_Photosmart_C4700_series.print_paper_data
1
print.printer_HP_Photosmart_C4700_series.print_paper_height
11.00
print.printer_HP_Photosmart_C4700_series.print_paper_size_type
0
print.printer_HP_Photosmart_C4700_series.print_paper_size_unit
0
print.printer_HP_Photosmart_C4700_series.print_paper_width
8.50
print.printer_HP_Photosmart_C4700_series.print_reversed
false
print.printer_HP_Photosmart_C4700_series.print_scaling
1.00
print.printer_HP_Photosmart_C4700_series.print_shrink_to_fit
true
print.printer_HP_Photosmart_C4700_series.print_to_file
false
print.printer_HP_Photosmart_C4700_series.print_unwriteable_margin_bottom
0
print.printer_HP_Photosmart_C4700_series.print_unwriteable_margin_left
0
print.printer_HP_Photosmart_C4700_series.print_unwriteable_margin_right
0
print.printer_HP_Photosmart_C4700_series.print_unwriteable_margin_top
0
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.history
false
privacy.cpd.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.warn_entering_weak
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTX 465
Vendor ID
10de
Device ID
06c4
Adapter RAM
1024
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.9610
Driver Date
2-29-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17776)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 465) -- OpenGL ES 2.0 (ANGLE 1.0.0.930)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d

Vivek 310 solutions 2084 answers

Hi,

You can try deselecting Use hardware acceleration when available in Tools (Alt + T) > Options > Advanced > General. Options > Advanced and restart.

Options

Hardware Acceleration

Question owner

That did not change how it works.

This first started yesterday, after I had already used the browser without incident, and I had not turned the computer off since then. It actually started when I noticed my theme had graphical issues with my buttons. I changed back to the default theme and that fixed, but the issue with the blank tabs stayed.

I really want this fixed because it makes me worry about my computer having a virus or something though I am careful and my antivirus hasn't caught anything.

cor-el
  • Top 10 Contributor
  • Moderator
10743 solutions 96657 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Question owner

Safe mode doesn't fix the issue, which doesn't surprise me since nothing changed until after the issue started when I tried to fix it.

The blank tabs still make my screen turn completely black after a couple seconds.

I'm using an HDMI connection to my monitor, if that would matter at all.

kizi 0 solutions 2 answers

Useful information, many thanks to the author. It is puzzling to me now, but in general, the usefulness and importance is overwhelming. Very much thanks again and good luck! Please keep up the good articles, thanks!


(unrelated links removed by mod)

Modified by cor-el

Vivek 310 solutions 2084 answers

Can you also try to Disable all the Plugins in Tools > Add-ons after starting in safe mode.

Question owner

I tried that. It didn't work. It must be an issue with Firefox or my computer somehow, but it only affects blank tabs in Firefox.

Vivek 310 solutions 2084 answers

Please also check in a new profile.In the Windows Control Panel > Administrative Tools > Event Viewer > Windows Log, you can try to check for any messages related to Firefox in the Application branch and also for any messages/errors related to graphics in the System branch after this occurs. If possible you can also try to check in Windows Safe Mode.

Question owner

I looked where you said, though it was the first I ever heard of that area of my computer so it was confusing. I only saw one reference to Firefox, but it was a rare crash likely because I left it open over night. It is an error that has happened before and shown me an error box, but rarely ever happens.

I did not see any reference to my screen darkening or any graphics errors for any of the times that the screen darkened.

It never does bring up an error box. It is as if my computer is intentionally making the screen black, as if the monitor went into sleep mode yet not sleep mode.

This is really odd. I have no idea why this started, especially considering nothing on my computer had changed at the time. It's just as if my computer just automatically changed something on me.


One thing to note.... Firefox has been asking me if I want it to remember passwords for sites again, since the problem started, as if I never set those settings before.

I don't have any idea if that has anything to do with the problem though.

Modified by immorTal

Vivek 310 solutions 2084 answers

Can you also check in Windows Safe Mode?? This would help to eliminate many different possible causes.

Question owner

The problem did not occur in safe mode, but why? That will be hard to figure out the cause.

Vivek 310 solutions 2084 answers

It could be an issue with the screensaver (perhaps 3D) kicking in, if this is happening at the start of idle time, or it could be the graphics functionality getting stuck at idle time when a program is active. You can try to change the screensavers to none or set another one to test. You can also try to definitely eliminate Firefox functionality as a cause by creating a new profile and deselecting hardware acceleration in it. Please also, check to make sure that there are no default Extensions or themes (Appearance) in Tools (Alt + T) > Add-ons and also Disable all the Plugins.

Modified by Vivek

Helpful Reply

It's not the screensaver or 3D, as my computer was in use and I don't have the hardware "oomph" for 3D. I have had hardware acceleration disabled since it was first suggested.


I accidentally figured out a partial fix though. My screen does not go black when the Firefox window is not maximized.

If I have it any size other than maximized it will not make my screen go black. I have no clue why the orientation of the program window matters.

Modified by immorTal

Helpful Reply

On a hunch.... I had recently changed my color options, under Options>Content>Colors, so that the background of a blank tab was the lower left "pure black". That was the problem.

I changed the background color to the grey directly above that lower left black square and the issue is now gone.

Why would the background color being "pure black" make my monitor go all black?

Modified by immorTal

Vivek 310 solutions 2084 answers

I don't know if there is any bug related to this. But this happens in spite of disabling hardware acceleration and doesn't happen in Windows safe mode. So it could be more than a Firefox issue. You can also file a detailed report here. Hopefully a definite solution can be determined.

Question owner

I reported it there.

I think the reason it did not happen in Windows safe mode was either because the Firefox window was smaller, perhaps not maximized, or it changed the display settings for my entire computer.

Either way, safe mode changes a lot of things so it would be very hard to figure out what change fixed the issue, if any.

I just know that it only happens when I have the default Firefox background color set to "pure black" and the window maximized with a blank "new tab" as the "active tab".

Modified by immorTal

Vivek 310 solutions 2084 answers

Thanks for reporting. Please do keep us updated. It would be helpful.

Question owner

After further thought, maybe it's a graphics driver issue or something as I have seen this happen before with full screen applications and movies that have a "pure black" screen for just a coupel seconds.

I have no idea who to ask for help with that though.

Thankfully, I have been able to work around it to use my computer, but I hope it does not get worse.

Vivek 310 solutions 2084 answers

You can also post here. Hopefully there could be a graphics or OS tweak/solution.