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Removing an add-on without a remove button

Posted

I have an Add-on that just showed uninvited and it has no remove button. It is called FBPhotoZoom, but I am not sure if it is the actual add-on. When I searched this, there was a FB Photo Zoom, that I installed and uninstalled with no problems, but this one remained.

The Add-on says FBPhotoZoom 1.3 By Install Daddy FB Photo Zoom, Small change - BIG difference

There is only an Enable/Disable button

Chosen solution

I fixed this issue!

Like the other posters, I had trouble with this addon because, in addition to not having a Remove button in Firefox, it also did not have an un-install option in Windows.

Instead, I closed Firefox, then went in with Windows Explorer and deleted this directory: c:\Program Files (x86)\FBPhotoZoom

When I then re-opened Firefox, this addon was gone.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.2.72
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Logitech Device Detection
  • 4.1.10111.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.0"
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • Shockwave Flash 11.2 r202
  • DivX Plus Web Player version 2.2.0.52
  • Winamp Application Detector
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • DivX VOD Helper Plug-in
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

Matt_G
  • Administrator
  • Moderator
380 solutions 1848 answers

Hi Psylent1,

Have you looked at the Disable or remove Add-ons Knowledge Base article? That should give you all the information you need to remove it if it is an add-on.

Hopefully this helps!

Question owner

There is no Remove button, only Disable/Enable.

I tried reinstalling the add-on, but a separate add-on showed up on the list and when I removed it, this one remains.

I tried going to their home page, but their Contact us email link does not work.

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1966 answers

Is this add-on on the Extensions list or on the Plugins list in the Add-ons Manager?

Plugins don't have a "Remove" button in Firefox and must be removed from within Windows, not Firefox (see Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems for manual removal).

Question owner

Add-ons- Extensions list

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1966 answers

In that case, try the suggestions in Cannot uninstall an add-on.

It might also help if you posted the contents of the Firefox Help -> Troubleshooting Information page (click the Copy all to Clipboard button) and pasted it here, since it will include a list of your extensions.

Question owner

Firefox Safe mode did not work, the add-on still only has an enable/disable button.

Uninstalling manually did not work, The String in the ID section is the home page for the company and is not listed in the Extensions section.

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1966 answers

The Firefox Help -> Troubleshooting Information page is where the ID for the extension would be listed. That should help you find the related XPI file or folder for that extension, which normally would be inside the extensions folder of the Firefox profile folder or, if globally-installed, inside the Program Files (x86)\Mozilla Firefox\extensions folder. If it's not inside either folder, then maybe a Windows search would turn it up elsewhere on your computer, which would be the case with registry-installed extensions (see http://kb.mozillazine.org/Uninstalling_add-ons for more on those).

Modified by AliceWyman

cor-el
  • Top 10 Contributor
  • Moderator
10752 solutions 96760 answers

Helpful Reply

Extensions that only have a disable button are installed by other software on your computer.

You will have to find out which software installed the extensions that can't be uninstalled from within Firefox and disable or uninstall them from the setting of that program.


Gorlash 1 solutions 1 answers

Chosen Solution

I fixed this issue!

Like the other posters, I had trouble with this addon because, in addition to not having a Remove button in Firefox, it also did not have an un-install option in Windows.

Instead, I closed Firefox, then went in with Windows Explorer and deleted this directory: c:\Program Files (x86)\FBPhotoZoom

When I then re-opened Firefox, this addon was gone.