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tring to update to 10.0.2 when click update it says i need to close firefox & it is closed

Posted

try to run update & it says i need to close firefox & to best of my knowledge it is,so i cant get updated to 10.0.2!

try to run update & it says i need to close firefox & to best of my knowledge it is,so i cant get updated to 10.0.2!

Additional System Details

This happened

Every time Firefox opened

This started when...

trying to udate

Installed Plug-ins

  • Google Update
  • GEPlugin
  • Shockwave Flash 11.0 r1
  • McAfee MSC FF plugin DLL
  • Google Updater pluginhttp://pack.google.com/
  • SiteAdvisor
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.4"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • npmnqmp 989898989877
  • npsnapfish
  • Yahoo Application State Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.13) Gecko/20100914 Firefox/3.5.13 GTB7.1 FBSMTWB

More Information

Swarnava Sengupta
  • Locale Leader
493 solutions 3273 answers

can you try the alternate and easiest way by downloading from here

simply download and run

can you try the alternate and easiest way by downloading from here * getfirefox.com simply download and run

Question owner

thats what i did & it downloaded to my computer but when i try to run it it replies that firefox needs to be closed & i dont have it open>or at least i dont think i do unless it is running in background?so i cant get it to install 10.0.2. i dont know how you get it closed if it is in background ? wish i could talk to someone @ firefox!? thanks!

thats what i did & it downloaded to my computer but when i try to run it it replies that firefox needs to be closed & i dont have it open>or at least i dont think i do unless it is running in background?so i cant get it to install 10.0.2. i dont know how you get it closed if it is in background ? wish i could talk to someone @ firefox!? thanks!
jscher2000
  • Top 10 Contributor
8773 solutions 71719 answers

If Firefox is running in the background, you can "kill" it in either of two ways:

(1) Restart Windows

(2) Task Manager (press Ctrl+Shift+Esc to open the task manager) -- on the Processes tab, look for firefox.exe and plugin-container.exe and use the End Process button to terminate them (after allowing them a little time to close themselves; 30 seconds usually is enough)

If Firefox is running in the background, you can "kill" it in either of two ways: (1) Restart Windows (2) Task Manager (press Ctrl+Shift+Esc to open the task manager) -- on the Processes tab, look for firefox.exe and plugin-container.exe and use the End Process button to terminate them (after allowing them a little time to close themselves; 30 seconds usually is enough)
finitarry 251 solutions 3421 answers

Why not just download the Firefox installer and install it yourself if you cannot get the update to work? You can get it here:

Why not just download the Firefox installer and install it yourself if you cannot get the update to work? You can get it here: * http://www.mozilla.com/en-US/firefox/all.html