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Just recently I am getting the following error message when trying to access web sites. I get a pop up window stating "Exc in ev handl: TypeError: c.location is null" then I have to click ok. It is an issue with some plug-in?

Posted

Just recently I am getting the following error message when trying to access web sites. I am using Firefox browser version 10.0.2. I get a pop up window stating "Exc in ev handl: TypeError: c.location is null" as the web site page is being displayed in browser winder. Then I have to click ok. It doesn't matter what web link/site I go to it happens. It is an issue with some plug-in?

Chosen solution

This is an issue only for SiteAdvisor users who are still on 3.4. This issue is fixed in the latest version of SiteAdvisor which is 3.4.1.195. Go to http://siteadvisor.com and click on download. This will fix your issue.

In the mean time, SiteAdvisor team will push down a JS update in the next 1-2 days to automatically fix this issue in 3.4.

Read this answer in context 11

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Shockwave Flash 11.1 r102
  • 4.1.10111.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • McAfee MSC FF plugin DLL
  • SiteAdvisor
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10737 solutions 96600 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Question owner

the problem goes away when I start firefox in safe mode with all add-ons disabled. What should I try next? But to let you know....When I disabled all add-ons after a normal Firefox start up I get this error when starting firefox " exc in ev handl: typeError this.oroot.enable is not a function" I have to click ok to close the error window, but then when firefox window opens and I can go to web sites/link and the first error message that I reporedt is gone.

Question owner

update also when I start firefox in safe mode with no options checked/selected firefox starts, and I can go to any web link/site without getting any errors.

Question owner

ok, it appears that when I disable the McAfee Site Advisor 3.4.0 extension that all error messages go away. So it seems this is/was the issue. Does anyone know why and how to fix it?

cor-el
  • Top 10 Contributor
  • Moderator
10737 solutions 96600 answers

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
dustyp103 0 solutions 1 answers

I got the same error message. Following advice from this forum, I disabled only McAfee Site Advisor and the problem goes away. That suggests either a direct problem with Site Advisor or a bad interaction with another plug-in. Maybe we should get on McAfee's case about this.

deadsquid 0 solutions 2 answers

Helpful Reply

I have advised McAfee's product team of the problem and this thread, and they're looking into it now.

somib 0 solutions 3 answers

I only get error by clicking on a link provided by a Google search. No problem if I use another search engine.

kenhelmer 0 solutions 2 answers

I had a McAfee technician tell me I was just imagining this problem and that Java was the cause. Good luck with any help from McAfee. I disabled SiteAdvisor and all is well.

Davoud1 3 solutions 4 answers

Chosen Solution

This is an issue only for SiteAdvisor users who are still on 3.4. This issue is fixed in the latest version of SiteAdvisor which is 3.4.1.195. Go to http://siteadvisor.com and click on download. This will fix your issue.

In the mean time, SiteAdvisor team will push down a JS update in the next 1-2 days to automatically fix this issue in 3.4.

Prince_1294 0 solutions 1 answers

Fantastic Davoud1. Turnaround time from McAfee is always very fast.Appreciate that

Question owner

Thanks all. It seems we have a workaround right now and an offical fix is forthcoming. I believe this issue is solved for the time being anyway ;-)

mluna
  • Administrator
  • Moderator
66 solutions 461 answers

Locking this thread since original poster has indicated it is solved. Please post a new thread if you need additional help.

-Michelle