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Why do I get black images?

Posted

I get sometimes black images when I open an image on Facebook and other sites. It happens often when I have more tabs open. I tried the following solutions but it did not help at all:

-clean cash -make sure that site permissions do not block images. -no antivirus is interfering with the browser -running Firefox in "safe mode" with all add-ons disabled -reinstalling Firefox

This does not happen with other browsers. So it seems to me that it is a bug in Firefox. I am using Firefox 10 with Windows XP SP3.

Any ideas?

Thank you Mido

I get sometimes black images when I open an image on Facebook and other sites. It happens often when I have more tabs open. I tried the following solutions but it did not help at all: -clean cash -make sure that site permissions do not block images. -no antivirus is interfering with the browser -running Firefox in "safe mode" with all add-ons disabled -reinstalling Firefox This does not happen with other browsers. So it seems to me that it is a bug in Firefox. I am using Firefox 10 with Windows XP SP3. Any ideas? Thank you Mido

Modified by MidoWeimar

Chosen solution

So, you still have the problem in Save mode?


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

Read this answer in context 0

Additional System Details

This happened

A few times a week

This started when...

opening many tabs

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.4"
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • npmnqmp 989898989877
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.775
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:10.0) Gecko/20100101 Firefox/10.0

More Information

Application Basics
Name
Firefox
Version
10.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:10.0) Gecko/20100101 Firefox/10.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
AVG Safe Search
10.0.0.1423
true
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
Download Statusbar
0.9.10
true
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
Find Toolbar Tweaks
3.0.0
true
{E6463D12-450D-45eb-9D47-804AEB0A9561}
FlashGot
1.3.7
true
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
Greasemonkey
0.9.15
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
AVG Security Toolbar
10.0.0.7
false
avg@toolbar
Java Quick Starter
1.0
false
jqs@sun.com
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Move Media Player
7
false
moveplayer@movenetworks.com
NoScript
2.2.9
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
RealPlayer Browser Record Plugin
1.1.5
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
accessibility.typeaheadfind.timeout
3000
browser.places.smartBookmarksVersion
2
browser.startup.homepage
about:blank
browser.startup.homepage_override.buildID
20120129021758
browser.startup.homepage_override.mstone
rv:10.0
extensions.lastAppVersion
10.0
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
gfx.blacklist.layers.direct3d9
2
gfx.blacklist.layers.opengl
2
gfx.blacklist.suggested-driver-version
10.6
gfx.blacklist.webgl.angle
2
gfx.blacklist.webgl.msaa
2
gfx.blacklist.webgl.opengl
2
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
53646
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
256MB ATI Radeon X1300PRO
Vendor ID
1002
Device ID
7183
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
8.263.0.0
Driver Date
6-7-2006
Vendor ID (GPU #2)
1002
Device ID (GPU #2)
71a3
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Driver Version (GPU #2)
8.263.0.0
Driver Date (GPU #2)
6-7-2006
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158915 answers

Did you make any changes to network.http prefs or did and extension change them?

See:

Did you make any changes to network.http prefs or did and extension change them? See: *http://kb.mozillazine.org/Resetting_preferences *https://support.mozilla.org/kb/Resetting+preferences

Question owner

I did that, dint work. I even uninstalled Firefox with all personal data deleted then installed it again, I imported only my bookmarks, and I have still this problem.

Just as a hint, I found this problem on the web, there is a solution for it for Linux, they determined the cause: "X server using `DefaultDepth 16 and they proposed a solution which is using "Option "XaaNoOffscreenPixmaps". I don't even know what that means, I don't use Linux, but I thought you might be a Linux expert and could tell me the equivalent solution for Windows XP. here is the thread: http://www.linuxquestions.org/questions/slackware-14/black-blocks-in-firefox-images-704593/

I did that, dint work. I even uninstalled Firefox with all personal data deleted then installed it again, I imported only my bookmarks, and I have still this problem. Just as a hint, I found this problem on the web, there is a solution for it for Linux, they determined the cause: "X server using `DefaultDepth 16'' and they proposed a solution which is using "Option "XaaNoOffscreenPixmaps"''. I don't even know what that means, I don't use Linux, but I thought you might be a Linux expert and could tell me the equivalent solution for Windows XP. here is the thread: http://www.linuxquestions.org/questions/slackware-14/black-blocks-in-firefox-images-704593/
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158915 answers

Can you open such a black image if you copy the link from the Tools > Page Info > Media window to the location bar?

Can you open such a black image if you copy the link from the Tools > Page Info > Media window to the location bar?

Question owner

Yes it opens. It opens also when I right-click on the image then I choose "view image".

Yes it opens. It opens also when I right-click on the image then I choose "view image".
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158915 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode

Question owner

still have the problem. I restarted FF in safe mode without any changes, but couldn't choose DEFAULT theme because all add-ons are disabled by safe mode, so did I misunderstand you, anyway, this theme is the only theme I have.

still have the problem. I restarted FF in safe mode without any changes, but couldn't choose DEFAULT theme because all add-ons are disabled by safe mode, so did I misunderstand you, anyway, this theme is the only theme I have.
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158915 answers

Chosen Solution

So, you still have the problem in Save mode?


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

So, you still have the problem in Save mode? ---- Create a new profile as a test to check if your current profile is causing the problems. See "Basic Troubleshooting: Make a new profile": *https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems. If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files. See: *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Momokun 1 solutions 7 answers

I'm thinking a possibility may be the OS, or the hardware somewhere. Since you say when you right click the black, it says view image, Im thinking it may not be. My theory is, an addon is interfering and causing it by a glitch of some sort, or the server(s) you are connecting to have some kind of problem with FF 10 (I believe you said you were running 10, I haven't noticed any problems yet on mine, and I'm running Win 7 Home premium 64-bit. That's what makes me think it could be OS related).

I'm thinking a possibility may be the OS, or the hardware somewhere. Since you say when you right click the black, it says view image, Im thinking it may not be. My theory is, an addon is interfering and causing it by a glitch of some sort, or the server(s) you are connecting to have some kind of problem with FF 10 (I believe you said you were running 10, I haven't noticed any problems yet on mine, and I'm running Win 7 Home premium 64-bit. That's what makes me think it could be OS related).

Question owner

I created a new profile, still got the same problem! @Momokun: this is a valid theory. But this problem doesn't occur in Chrome or IE!

I created a new profile, still got the same problem! @Momokun: this is a valid theory. But this problem doesn't occur in Chrome or IE!
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158915 answers

Were there any extensions installed in that new profile?

Does starting in Save mode in the new profile help ?

  • Help > Restart with Add-ons Disabled
Were there any extensions installed in that new profile? Does starting in Save mode in the new profile help ? *Help > Restart with Add-ons Disabled

Helpful Reply

Finally I got it right. It was the graphic card, I used to have "ATI X1300 Pro 256MB" then I exchanged with "512 MB GeForce 8400GS 8400 GS", it works just fine. I don't know what exactly the problem was but it was for sure a hardware problem. Thanx for helping anyway.

Finally I got it right. It was the graphic card, I used to have "ATI X1300 Pro 256MB" then I exchanged with "512 MB GeForce 8400GS 8400 GS", it works just fine. I don't know what exactly the problem was but it was for sure a hardware problem. Thanx for helping anyway.