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[SOLVED] Firefox won't open after restart..Until I updated everything

Posted

When I start my computer or reboot Firefox won't open unless I keep clicking the icon. I have it pinned to the task bar and it's set as default. when I click the icon it glows orange but then fades back to clear. sometimes as many as 15 - 20 times before it starts. I clean the temporary files every day with CCleaner. I'm not that computer smart but I haven't changed any settings and it was working perfectly until a few days ago. Once it opens I have o problems opening it and closing it UPDATE: I disabled the Facebook video call plug in updated all my Firefox stuff and it opened first try

Modified by AliceWyman

Chosen solution

Thanks for editing your post to report the following:

UPDATE: I disabled the Facebook video call plug in updated all my Firefox stuff and it opened first try

I marked your question "[Solved]".

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

I noticed it two days ago when I clicked on a link in my email. It sad there was a problem sending the information

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Facebook Video Calling Plugin
  • Google Update
  • Shockwave Flash 11.1 r102
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • 4.0.60831.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

I have currant anti virus and I ran malwarebytes several times. I'm not having any other problems. I installed Skype but it kept crashing my computer so I uninstalled it and went into the registry and removed it all. I haven't re-installed it yet

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

Chosen Solution

Thanks for editing your post to report the following:

UPDATE: I disabled the Facebook video call plug in updated all my Firefox stuff and it opened first try

I marked your question "[Solved]".

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

P.S. In case it helps, here is Facebook's page on its Video Calling feature. It includes a Feedback link to report a bug:

http://www.facebook.com/help/?page=284270791609498

If you want to uninstall the Facebook Video Calling Plugin (which I see listed in your "More system details" list of plugins), see: http://www.facebook.com/help/?faq=247662461917444#How-do-I-uninstall-the-video-calling-plugin-from-my-computer?-

Question owner

Thank you Alice It took me two years to get Firefox looking exactly how I wanted it. I'm not very good with computers. I thought I would have to start over. The strange thing is there was no indication of a problem. It just wouldn't open. Skype kept crashing my computer so I followed their instructions on removing everything in the registry. I remembered something about Facebook video chat being through Skype so it just made sense to disable it. I didn't even know I had it until I updated the rest of the stuff. I don't know if that was it but Firefox is working and that's what matters.