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Why do i keep getting the msg unresponsive script Script: chrome://browser/content/tabbrowser.xml:1628 it would be helpful if I knew what this was

Posted

Running Windows 7 Home Premium 64 bit. Firefox 9.0.1 and at the time of the problem I was using Facebook. This problem makes it impossible to close any open tabs (though you can open as many new ones as you care to) and Firefox becomes unresponsive for a short time. When you close Firefox, it thinks that one more tab is open than in reality there is.

Running Windows 7 Home Premium 64 bit. Firefox 9.0.1 and at the time of the problem I was using Facebook. This problem makes it impossible to close any open tabs (though you can open as many new ones as you care to) and Firefox becomes unresponsive for a short time. When you close Firefox, it thinks that one more tab is open than in reality there is.

Additional System Details

Installed Plug-ins

  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.1.13
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.1 r102
  • DivX Plus Web Player version 2.2.0.52
  • GEPlugin
  • 4.0.60831.0
  • HP Product Detection Plugin
  • Garmin Communicator Plug-In 3.0.1.0
  • DivX VOD Helper Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Application Basics
Name
Firefox
Version
9.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
AVG Safe Search
12.0.0.1894
true
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
Flagfox
4.1.10
true
{1018e4d6-728f-4b20-ad56-37578a4de76b}
Forecastfox
2.0.21
true
{0538E3E3-7E9B-4d49-8831-A227C80A7AD3}
Garmin Communicator
3.0.1
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
HP Detect
1.0.6.1
true
{ab91efd4-6975-4081-8552-1b3922ed79e2}
Nectar Search Toolbar
1.300.405
true
{841468a1-d7f4-4bd3-84e6-bb0f13a06c64}
Resurrect Pages
2.0.6
true
{0c8fbd76-bdeb-4c52-9b24-d587ce7b9dc3}
Test Pilot
1.2
true
testpilot@labs.mozilla.com
TrashMail.net
2.5.7
true
spam@trashmail.net
Update Service
2.0
true
updater@foxstart.com
AVG Security Toolbar
8.0.0.34.1
false
avg@toolbar
DivX Plus Web Player HTML5 <video>
2.1.2.145
false
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Download Accelerator Plus (DAP) extension
9.7.0.7
false
{F17C1572-C9EC-4e5c-A542-D05CBB5C5A08}
HP Smart Web Printing
4.51
false
smartwebprinting@hp.com
OldFactory Options
4.1.4
false
oldfactory_options@www.theme-oasis.org
RealPlayer Browser Record Plugin
15.0.1
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
SearchPredict
1.0.1.0
false
searchpredict@speedbit.com
SPEEDbit Video Downloader
3.0.1
false
{0329E7D6-6F54-462D-93F6-F5C3118BADF2}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.oshkosh365.org/ok365_MyNews.aspx?id=1471
browser.startup.homepage_override.buildID
20111220165912
browser.startup.homepage_override.mstone
rv:9.0.1
browser.tabs.loadInBackground
false
dom.ipc.plugins.enabled.npmywebs.dll
false
dom.max_script_run_time
20
extensions.lastAppVersion
9.0.1
keyword.URL
http://search.speedbit.com/searchresults.asp?src=default&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1325791968
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
print.print_printer
HP Photosmart D5100 series BT
print.printer_HP_Photosmart_D5100_series_BT.print_bgcolor
false
print.printer_HP_Photosmart_D5100_series_BT.print_bgimages
false
print.printer_HP_Photosmart_D5100_series_BT.print_command
print.printer_HP_Photosmart_D5100_series_BT.print_downloadfonts
false
print.printer_HP_Photosmart_D5100_series_BT.print_edge_bottom
0
print.printer_HP_Photosmart_D5100_series_BT.print_edge_left
0
print.printer_HP_Photosmart_D5100_series_BT.print_edge_right
0
print.printer_HP_Photosmart_D5100_series_BT.print_edge_top
0
print.printer_HP_Photosmart_D5100_series_BT.print_evenpages
true
print.printer_HP_Photosmart_D5100_series_BT.print_footercenter
print.printer_HP_Photosmart_D5100_series_BT.print_footerleft
&PT
print.printer_HP_Photosmart_D5100_series_BT.print_footerright
&D
print.printer_HP_Photosmart_D5100_series_BT.print_headercenter
print.printer_HP_Photosmart_D5100_series_BT.print_headerleft
&T
print.printer_HP_Photosmart_D5100_series_BT.print_headerright
&U
print.printer_HP_Photosmart_D5100_series_BT.print_in_color
true
print.printer_HP_Photosmart_D5100_series_BT.print_margin_bottom
0.5
print.printer_HP_Photosmart_D5100_series_BT.print_margin_left
0.5
print.printer_HP_Photosmart_D5100_series_BT.print_margin_right
0.5
print.printer_HP_Photosmart_D5100_series_BT.print_margin_top
0.5
print.printer_HP_Photosmart_D5100_series_BT.print_oddpages
true
print.printer_HP_Photosmart_D5100_series_BT.print_orientation
0
print.printer_HP_Photosmart_D5100_series_BT.print_page_delay
50
print.printer_HP_Photosmart_D5100_series_BT.print_paper_data
9
print.printer_HP_Photosmart_D5100_series_BT.print_paper_height
11.00
print.printer_HP_Photosmart_D5100_series_BT.print_paper_size_type
0
print.printer_HP_Photosmart_D5100_series_BT.print_paper_size_unit
1
print.printer_HP_Photosmart_D5100_series_BT.print_paper_width
8.50
print.printer_HP_Photosmart_D5100_series_BT.print_reversed
false
print.printer_HP_Photosmart_D5100_series_BT.print_scaling
1.00
print.printer_HP_Photosmart_D5100_series_BT.print_shrink_to_fit
true
print.printer_HP_Photosmart_D5100_series_BT.print_to_file
false
print.printer_HP_Photosmart_D5100_series_BT.print_unwriteable_margin_bottom
0
print.printer_HP_Photosmart_D5100_series_BT.print_unwriteable_margin_left
0
print.printer_HP_Photosmart_D5100_series_BT.print_unwriteable_margin_right
0
print.printer_HP_Photosmart_D5100_series_BT.print_unwriteable_margin_top
0
privacy.donottrackheader.enabled
true
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics
Vendor ID
8086
Device ID
0046
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
8.15.10.2182
Driver Date
7-19-2010
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
DirectWrite Enabled
false (6.1.7601.17563)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.

Vivek 289 solutions 2084 answers

Hi,

Please check if this happens in Safe Mode.

...............................................................................................................................

Useful links:

All about Tools > Options

Going beyond Tools > Options - about:config

about:config Entries

Page Info Tools (Alt + T) > Page Info, Right-click > View Page Info

Keyboard Shortcuts

Viewing Video without Plugins

Firefox Profile Folder & Files

Firefox Commands

Basic Troubleshooting

After Upgrading

Safe Mode

Problematic Extensions

Troubleshooting Extensions and Themes

Troubleshooting Plugins

Testing Plugins

Hi, Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode.] ............................................................................................................................... Useful links: [https://support.mozilla.com/en-US/kb/Options%20window All about Tools > Options] [http://kb.mozillazine.org/About:config Going beyond Tools > Options - about:config] [http://kb.mozillazine.org/About:config_entries about:config Entries] [https://support.mozilla.com/en-US/kb/Page%20Info%20window Page Info] Tools (Alt + T) > Page Info, Right-click > View Page Info [https://support.mozilla.com/en-US/kb/Keyboard%20shortcuts Keyboard Shortcuts] [https://support.mozilla.com/en-US/kb/Viewing%20video%20in%20Firefox%20without%20a%20plugin Viewing Video without Plugins] [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files] [https://developer.mozilla.org/en/Command_Line_Options#Browser Firefox Commands] [https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting Basic Troubleshooting] [https://support.mozilla.com/en-US/kb/common-questions-after-upgrading-firefox-36 After Upgrading] [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode] [http://kb.mozillazine.org/Problematic_extensions Problematic Extensions] [https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes] [https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Troubleshooting Plugins] [http://kb.mozillazine.org/Testing_plugins Testing Plugins]

Question owner

Unfortunately, I cannot guarantee when this problem is going to occur, if it does not happen in "safe mode" it does not necessarily mean that it is not going to happen, only that the circumstances are not the same. However I will try it, and thanks for the reply.

Unfortunately, I cannot guarantee when this problem is going to occur, if it does not happen in "safe mode" it does not necessarily mean that it is not going to happen, only that the circumstances are not the same. However I will try it, and thanks for the reply.
Vivek 289 solutions 2084 answers

Actually Safe Mode should be used only as a temporary step. Safe Mode may sometimes help to isolate the cause. By default Safe Mode disables all the extra Extensions, themes (Appearance) and Plugins in Tools (Alt + T) > Add-ons.

Actually Safe Mode should be used only as a temporary step. Safe Mode may sometimes help to isolate the cause. By default Safe Mode disables all the extra '''Extensions''', themes ('''Appearance''') and '''Plugins''' in '''Tools''' (Alt + T) > '''Add-ons'''.

Question owner

Well, I've been operating for a couple of hours now and nothing untoward has happened safe mode.

Well, I've been operating for a couple of hours now and nothing untoward has happened safe mode.
Vivek 289 solutions 2084 answers

Helpful Reply

It may mean that an extension or plugin may be the cause. Now you have to isolate it by enabling / disabling them. If you have many extensions and plugins you can try enabling one half of the extensions in one go and check. If the problem appears you know it is in this half, otherwise in the other half....

It may mean that an extension or plugin may be the cause. Now you have to isolate it by enabling / disabling them. If you have many extensions and plugins you can try enabling one half of the extensions in one go and check. If the problem appears you know it is in this half, otherwise in the other half....

Question owner

Nothing happens with any of the plug ins/extensions enabled individually, only when all are enabled. I did wonder if it may be caused by Flash Player as thbis is the only thing that is different when the problem appears. I've made sure I have the latest version installed but this does not appear to make any difference.

Nothing happens with any of the plug ins/extensions enabled individually, only when all are enabled. I did wonder if it may be caused by Flash Player as thbis is the only thing that is different when the problem appears. I've made sure I have the latest version installed but this does not appear to make any difference.
Vivek 289 solutions 2084 answers

It could be that there is a conflict between two of the installed extensions. You may have to narrow down the conflict by trial and error. Enabling one half of the extensions and then enabling a half from the other disabled half to add to the already enabled half may help to quickly narrow down the conflicting extensions.

It could be that there is a conflict between two of the installed extensions. You may have to narrow down the conflict by trial and error. Enabling one half of the extensions and then enabling a half from the other disabled half to add to the already enabled half may help to quickly narrow down the conflicting extensions.
Vivek 289 solutions 2084 answers

Helpful Reply

Please see this.

Please [https://support.mozilla.org/en-US/questions/908932 see this.]
cor-el
  • Top 10 Contributor
  • Moderator
15463 solutions 140060 answers

It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.

Delete the sessionstore.js [2] file and possible sessionstore-##.js [3] files with a number and sessionstore.bak in the Firefox Profile Folder.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).

See also:

It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder. Delete the sessionstore.js [2] file and possible sessionstore-##.js [3] files with a number and sessionstore.bak in the Firefox Profile Folder. *Help > Troubleshooting Information > Profile Directory: Open Containing Folder *http://kb.mozillazine.org/Profile_folder_-_Firefox Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them). See also: *[1] http://kb.mozillazine.org/Session_Restore *[2] http://kb.mozillazine.org/sessionstore.js *[3] http://kb.mozillazine.org/Multiple_profile_files_created