Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

toolbar buttons do not work and are greyed out not allowing me to log in or log out

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by Marepal

more options

I have increasingly been frustrated with firefox not allowing me to log in and or log out of important websites in which i pay my bills online This happens because the toolbar buttons are greyed out. It makes this feature non functional, therefore I have to resort to closing the website page without logging out. Can you tell me how to fix this problem? When i click on the buttons there is no response; its as if they were drawn.

I have increasingly been frustrated with firefox not allowing me to log in and or log out of important websites in which i pay my bills online This happens because the toolbar buttons are greyed out. It makes this feature non functional, therefore I have to resort to closing the website page without logging out. Can you tell me how to fix this problem? When i click on the buttons there is no response; its as if they were drawn.

All Replies (2)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

my themes are already in default mode. I went to safe mode but what am i looking for to see if there is a problem? If there is a problem with an extension or hardware acceleration does an icon change color ?