Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

unable to download files - download folder is always empty after request.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

rshack
rshack
more options

If I am online and I choice to download information the systems seems to be copying the files to the download folder. The when I got to the download folder to activate the files there is nothing in the download folder. I perfer to use Firefox but Microsoft Explorer doesn't have this problem. I use Firefox for normal online stuff but if I am going to load something down I have to switch to Explorer to get the downloaded information in the download folder. Kind of strange but that is how it has been since I first loaded your program and none of the updates fix it.

If I am online and I choice to download information the systems seems to be copying the files to the download folder. The when I got to the download folder to activate the files there is nothing in the download folder. I perfer to use Firefox but Microsoft Explorer doesn't have this problem. I use Firefox for normal online stuff but if I am going to load something down I have to switch to Explorer to get the downloaded information in the download folder. Kind of strange but that is how it has been since I first loaded your program and none of the updates fix it.

All Replies (1)

cor-el
cor-el
  • Moderator
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"