When I click links inside the Ancestry website my ISP page comes up with www.ancestry.netscape.com security deny.aspx and the rest of the page URL. Ancestry says its my browser, but it prevents me from going on. I have nothing to do with Netscape.
Here is the full page description that shows up: Sorry 'www.ancestry.netscape.com security deny.aspx sub 294913 dbid 4281 url http 3a 2f 2fsearch.ancestry.netscape.com 2fcgi bin 2fsse.dll 3findiv 3d1 26MS AdvCB 3d1 26db 3d1812muster 26rank 3d1 26new 3d1 26MSAV 3d2 26msT 3d1 26gss 3dangs d 26gsfn 3dJohn 26gsfn x 3d1 26gsln 3dCollins 26gsln x 3d1 26gskw 3dIndiana 26gskw x 3d1 26dbOnly 3d F000278D 257c F000278D x 252c F000278E 257c F000278E x 252c F000278F 257c F000278F x 252c F0002790 257c F0002790 x 252c F0002791 257c F0002791 x 252c F0002792 257c F0002792 x 252c F0002794 257c F0002794 x 26 F000278D x 3d1 26 F000278E x 3d1 26 F000278F x 3d1 26 F0002790 x 3d1 26 F0002791 x 3d1 26 F0002792 x 3d1 26 F0002794 x 3d1 26uidh 3d000 26pcat 3d39 26fh 3d0 26h 3d319532 26recoff 3d5 2b6 26requr 3d294913 26ur 3d0 gsfn John gsln Collins h 319532' does not exist or is not available. I have never used Netscape and I don't know how this got on here.
Chosen solution
Reload web page(s) and bypass the cache.
- Press and hold Shift and left-click the Reload button.
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Cmd + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
All Replies (4)
Chosen Solution
Reload web page(s) and bypass the cache.
- Press and hold Shift and left-click the Reload button.
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Cmd + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
Thank you, cor-el... I have done everything you suggested and so far I'm not having the same problem with Ancestry. I will give it a few days to be sure and then will post as solved. Do you have any idea where this came from?
Do you know which step worked in particular?
Was it a problem with cache or cookies or a problem with an extension?
I think it must have been cache or cookies; the add-ons didn't seem to relate. But I'm no expert. I did have a lot of cookies that had different URLs for Ancestry including a netscape one. I just can't figure out where netscape came from.