Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I had format my hard drive, how do re-connect Firefox to my sync account?

  • 4 replies
  • 5 have this problem
  • 499 views
  • Last reply by Ibai

more options

I have been using Firefox sync for a few months. Last night I had to format and re-install Firefox. When I try to add a new device the key it asks for is noting like the key I saved before formatting. It's 9 digits but what Firefox save as 'Firefox Sync Key.html' is a 31 digit key (counting the 5 dashes). I also have my name & password saved. What am I doing wrong?

Thanks in advance, Chris

All Replies (4)

more options

You can enter the account name (email address) and password and the Sync key.

  • Open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  • Click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  • Click "I already have a Firefox Sync account" : Connect
  • Click "I don't have the device with me" at the bottom
more options

But How Can I Get My All Saved Bookmarks???

more options

I'm waiting the solution for the same problem... shit.

more options

You need the Recovery Key (sometimes known as Sync Key) and to follow these instructions: https://support.mozilla.com/en-US/kb/How%20to%20sync%20Firefox%20settings%20between%20computers#w_what-if-im-not-near-my-first-computer