Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have downloaded Firefox 7 and started the Wizard but am continualy told that I have an older version that needs to be removed and have to reboot? How can I get around this?

kjgoldingay
kjgoldingay
more options

My OS is Windows 7. I want to change from IE to Firefox. After selecting the standard installation I am told that I must reboot to remove an older version of Firefox. This is as far as I have been able to get. I have downloaded 3 times now and rebooted 4. Any ideas?

My OS is Windows 7. I want to change from IE to Firefox. After selecting the standard installation I am told that I must reboot to remove an older version of Firefox. This is as far as I have been able to get. I have downloaded 3 times now and rebooted 4. Any ideas?

All Replies (4)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Firefox uninstallation guidelines;

download Firefox 7 here and run

ideato
ideato
more options

take a look here:

https://support.mozilla.com/en-US/questions/836711

thank you

kjgoldingay
kjgoldingay Question owner
more options

Hi Swarnava,

I followed your two links to try to solve this problem but still ended up with a re-boot request to remove an earlier version which I don't have. I have not downloaded Firefox and set it up yet so I have nothing to remove! I have checked my programs via Control Panel too, nothing. Stuck!

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options
  • remove Firefox
  • install Ccleaner-freeware and clean all temp and other yuccky thinks
  • get fresh installer from getfirefox.com

try.