Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I close firefox and when I try to open it later, a pop-up says it is still running and I have to restart my pc?

srlilley
srlilley
more options

I close firefox and when I try to open it later, a pop-up says it is still running and I have to restart my pc? tried closing Firefox down but Task manager says it is NOT running even though the window that pops up says it is still running??

I close firefox and when I try to open it later, a pop-up says it is still running and I have to restart my pc? tried closing Firefox down but Task manager says it is NOT running even though the window that pops up says it is still running??

All Replies (2)

m-wynn
m-wynn
more options

When you go to task manager, go to the "processes" tab, right click on "firefox.exe," and select "end process tree." In the picture I've attached, I'm using windows 8, so the UI is a little different, but I hope it points you in the right direction.

the-edmeister
the-edmeister
  • Moderator
more options

You really should figure out what is causing Firefox not to close cleanly.

https://support.mozilla.com/en-US/kb/Firefox%20hangs
See hang-at-exit