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Since updating, I keep getting an "Unable to Connect" message. Windows Explorer has no problem connecting to the DSL. Please help. I don't like Win Explorer! Thanks

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  • Last reply by parguy56

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Please help. I cannot access the internet through my DSL ever since upgrading.

Please help. I cannot access the internet through my DSL ever since upgrading.

Chosen solution

Your firewall is not recognizing the new Firefox version. Remove Firefox from your firewall's allowed programs list, restart Firefox and go to any website, give Firefox the permissions it needs to access the internet.

See: https://support.mozilla.com/en-US/kb/Cannot%20connect%20after%20upgrading%20Firefox


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

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Go to TOOLS -> OPTIONS -> ADVANCED -> NETWORK -> SETTINGS. There Select "USE SYSTEM PROXY SETTINGS". this should solve your problem.

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Thanks, but that did not work. It was already at that setting.

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I've tried everything suggested but NOTHING works. This is day 3. Everything worked just fine before the latest update. Advise please!!

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Chosen Solution

Your firewall is not recognizing the new Firefox version. Remove Firefox from your firewall's allowed programs list, restart Firefox and go to any website, give Firefox the permissions it needs to access the internet.

See: https://support.mozilla.com/en-US/kb/Cannot%20connect%20after%20upgrading%20Firefox


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

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That did it, thanks! Not sure how it got blocked. Thank you very much.