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Downloads do not complete

Posted

When downloading files using the downloads window, quite often downloads seem to stall when they are very nearly complete. This happens in both version 6.0 and version 5.0. I have left the window sitting in this state for up to 20 minutes with no change.

Clicking on the pause button, waiting a few seconds, and then clicking the resume button causes the download to complete almost immediately.

When downloading files using the downloads window, quite often downloads seem to stall when they are very nearly complete. This happens in both version 6.0 and version 5.0. I have left the window sitting in this state for up to 20 minutes with no change. Clicking on the pause button, waiting a few seconds, and then clicking the resume button causes the download to complete almost immediately.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • iTunes Detector Plug-in
  • GEPlugin
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.60531.0
  • Google Updater pluginhttp://pack.google.com/
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:6.0) Gecko/20100101 Firefox/6.0

More Information

Application Basics
Name
Firefox
Version
6.0
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:6.0) Gecko/20100101 Firefox/6.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
1.3.9
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
EPUBReader
1.4.1.0
true
{5384767E-00D9-40E9-B72F-9CC39D655D6F}
Anti-Banner
11.0.2.579
false
KavAntiBanner@Kaspersky.ru
Java Console
6.0.22
false
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console
6.0.24
false
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Java Console
6.0.26
false
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
Kaspersky URL Advisor
11.0.2.579
false
linkfilter@kaspersky.ru
Kaspersky Virtual Keyboard
11.0.2.579
false
virtualKeyboard@kaspersky.ru
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20110811165603
browser.startup.homepage_override.mstone
rv:6.0
browser.tabs.autoHide
true
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
extensions.lastAppVersion
6.0
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1313760810
places.history.expiration.transient_current_max_pages
21460
print.print_printer
HP Photosmart C3100 series
print.printer_HP_Photosmart_C3100_series.print_bgcolor
false
print.printer_HP_Photosmart_C3100_series.print_bgimages
false
print.printer_HP_Photosmart_C3100_series.print_command
print.printer_HP_Photosmart_C3100_series.print_downloadfonts
false
print.printer_HP_Photosmart_C3100_series.print_edge_bottom
0
print.printer_HP_Photosmart_C3100_series.print_edge_left
0
print.printer_HP_Photosmart_C3100_series.print_edge_right
0
print.printer_HP_Photosmart_C3100_series.print_edge_top
0
print.printer_HP_Photosmart_C3100_series.print_evenpages
true
print.printer_HP_Photosmart_C3100_series.print_footercenter
print.printer_HP_Photosmart_C3100_series.print_footerleft
print.printer_HP_Photosmart_C3100_series.print_footerright
print.printer_HP_Photosmart_C3100_series.print_headercenter
print.printer_HP_Photosmart_C3100_series.print_headerleft
print.printer_HP_Photosmart_C3100_series.print_headerright
print.printer_HP_Photosmart_C3100_series.print_in_color
true
print.printer_HP_Photosmart_C3100_series.print_margin_bottom
0.5
print.printer_HP_Photosmart_C3100_series.print_margin_left
0.5
print.printer_HP_Photosmart_C3100_series.print_margin_right
0.5
print.printer_HP_Photosmart_C3100_series.print_margin_top
0.5
print.printer_HP_Photosmart_C3100_series.print_oddpages
true
print.printer_HP_Photosmart_C3100_series.print_orientation
0
print.printer_HP_Photosmart_C3100_series.print_page_delay
50
print.printer_HP_Photosmart_C3100_series.print_paper_data
9
print.printer_HP_Photosmart_C3100_series.print_paper_height
11.00
print.printer_HP_Photosmart_C3100_series.print_paper_size_type
0
print.printer_HP_Photosmart_C3100_series.print_paper_size_unit
1
print.printer_HP_Photosmart_C3100_series.print_paper_width
8.50
print.printer_HP_Photosmart_C3100_series.print_reversed
false
print.printer_HP_Photosmart_C3100_series.print_scaling
1.00
print.printer_HP_Photosmart_C3100_series.print_shrink_to_fit
true
print.printer_HP_Photosmart_C3100_series.print_to_file
false
print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_bottom
0
print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_left
0
print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_right
0
print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_top
0
privacy.donottrackheader.enabled
true
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 4300/4500 Series
Vendor ID
1002
Device ID
954f
Adapter RAM
512
Adapter Drivers
aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Driver Version
8.850.0.0
Driver Date
4-19-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17563)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
GPU Accelerated Windows
2/2 Direct3D 10

Hasan 469 solutions 5600 answers
Troubleshooting extensions and themes * https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Clear Cookies & Cache * https://support.mozilla.com/en-US/kb/Template:clearCookiesCache Clear the Network Cache * https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache Troubleshooting plugins * https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Check and tell if its working.
cor-el
  • Top 10 Contributor
  • Moderator
12900 solutions 118337 answers

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. See "Disable virus scanning in Firefox preferences - Windows" * http://kb.mozillazine.org/Unable_to_save_or_download_files