Search Support

unable to view privacy options in tools >options > privacy in firefox 6

  • 2 replies
  • 2 have this problem
  • 345 views
  • Last reply by heyk

more options

Firefox 6 installed today - when checking tools>options>privacy, nothing happens. Either the box stays blank or it stays stuck on whichever box was opened previously. How do I get this fixed? Without managing privacy options, version 6 is useless to me. Thank you.

Chosen solution

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

more options

edmeister, Prior to receiving your response I closed out Firefox for the fourth time, let it sit closed for about 3 minutes, re-opened and everything worked and has continued to function well since. So the problem was solved without having to use your suggestion of safemode. I appreciate your prompt reply to my query.