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Firefox crashes with Outlook Web Access. Is there a problem with Quicktime or Firefox?

Posted

When I upgraded to Firefox 4.0, I had this problem as well, and rolled back to 3.6. Then I upgraded to 5.0, hoping it had been fixed, but to no avail. I'm on a Mac (snow leopard), and the problem generally occurs when I try to access my work email (Outlook Web Access). I get a box telling me I need to update some Quicktime component, but it never specifies what. (And my installation of Quicktime seems to be up to date.) It will sometimes allow me to ignore the error, but most of the time it just crashes.

Chosen solution

I asked my service provider and he had a solution. Apparently, the format of the audio file OWA sends when notifying the receipt of a new message is not understood by the default quicktime plugin. A work around is to disable the option to have a sound played when receiving new email ("Play a sound when new items arrive"). It can be found under Options | Settings, tab Mail.

If we can just find out which audio format is used by OWA, it would be possible to determine the right plugin and have the option active again, without crashes or redirects.

Cheers!

Read this answer in context 3

Additional System Details

Crash ID

c947ac10-c805-4773-a11f-e18722110420

Installed Plug-ins

  • View PDF documents within your web browser.
  • Shockwave Flash 10.1 r102
  • Java Plug-In 2 for NPAPI Browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Version 2.1.7.2968
  • Google Talk Plugin Video Accelerator version:0.1.44.5

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

wienenh 1 solutions 1 answers

Chosen Solution

I asked my service provider and he had a solution. Apparently, the format of the audio file OWA sends when notifying the receipt of a new message is not understood by the default quicktime plugin. A work around is to disable the option to have a sound played when receiving new email ("Play a sound when new items arrive"). It can be found under Options | Settings, tab Mail.

If we can just find out which audio format is used by OWA, it would be possible to determine the right plugin and have the option active again, without crashes or redirects.

Cheers!

Helpful Reply

Thank you! There was a similar setting for sounds for calendar alerts that I had to disable as well, but this fixed it. Hooray!