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talktalk: "You have undefined new mails in your inbox" can open mail thri internet explorer site


In Firefox Talktalk mail shows "You have undefined new mails in your inbox" and I can't access my in box - OK if i'm in Internet Explorer.

Additional System Details

This happened

Every time Firefox opened

This started when...

Saturday 25th June

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • Shockwave Flash 10.3 r181
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • 4.0.60531.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Package Installer & Install Conduit
  • Google Update


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

None. Can open mail with Internet Explorer but I much prefer to use Firefox site

  • Top 10 Contributor
2375 solutions 21032 answers

Apparently TalkTalk mail will work with Firefox 4 and Firefox 5 if you set the browser to lie to TalkTalk mail by saying that you are still using version 3.6.

You can find the instructions for that in a post on the TalkTalk forums: Firefox 4 & TalkTalk webmail - Forums.

Note: when you open about:config the first time, it will display a warning message that you should be careful with the changes you make. That's definitely good to bear in mind.

Does it work?