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Why does My Browser keeps Crashing on some pages?!!! and the number of those pages is increasing!

Posted

It started couple of months ago. In the beginning it crashed only on some Youtube channels. Like if I clicked o a video that was on a proper channel like "BBC", the page loaded but in the middle it suddenly crashed with the error "Firefox has encountered a problem and needs to close". Then when I use to restart firefox it would say that it probably happened because of a new tab. Now I am fed up. The problem has grown from certain youtube channels now to Yahoo mail, some other news websites today even Facebook! It logs me in to Fb but if I open a Fb page in a new tab it crashes. Now I even can't use Fb. I don't know whats wrong. I've tried the Firefox help and got my Crash Signature and now am posting the most recent one along with this Q. Crash Signature: hang | mozilla::plugins::PPluginInstanceParent::CallPBrowserStreamConstructor(mozilla::plugins::PBrowserStreamParent*, nsCString const&, unsigned int const&, unsigned int const&, mozilla::plugins::PStreamNotifyParent*, nsCString const&, nsCString const...

Additional System Details

Crash ID

43e5eb41-db5a-462f-b49e-26bf42110501

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.2"
  • Default Plug-in
  • Provides additional functionality on Facebook. See our web site for details.
  • Shockwave Flash 10.2 r159
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17 (.NET CLR 3.5.30729)

More Information

Application Basics
Name
Firefox
Version
3.6.17
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AVG Safe Search
9.0.0.872
true
{3f963a5b-e555-4543-90e2-c3908898db71}
Java Console
6.0.17
true
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Java Console
6.0.19
true
{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
Java Quick Starter
1.0
true
jqs@sun.com
Microsoft .NET Framework Assistant
1.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Java Console
6.0.21
true
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Firefox Synchronisation Extension
7.3.3.42
true
{A27F3FEF-1113-4cfb-A032-8E12D7D8EE70}
Java Console
6.0.22
true
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.google.com.qa/firefox?client=firefox-a&rls=org.mozilla:en-US:official
browser.startup.homepage_override.mstone
rv:1.9.2.17
extensions.lastAppVersion
3.6.17
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
keyword.URL
http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
network.cookie.prefsMigrated
true
places.last_vacuum
1299447819
print.print_printer
Microsoft XPS Document Writer
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
4
security.warn_viewing_mixed
false

Xircal 334 solutions 3835 answers

You need to update Java. Go to http://www.java.com/en/ to install the latest version and then go to Tools | Add-ons and disable versions prior to 1.6.0_25

If the problem persists, try running Firefox in Troubleshoot Firefox issues using Safe Mode. If it functions properly in that configuration, then one of your add-ons is the culprit.

Question owner

Thank You so much for the reply! and you are rite its one of the add-ons! The java update didn't work then I went in the safe mode and its working absolutely f9. Now please can you help me to solve it? I mean is there a way I can find out which add-on is the culprit and if I keep using in Safe mode what will happen. I know that all of my add-ons will be disabled but what would be the affect? I would really really appreciate your help and guidance. You've already relieved half of my head ache! Thank YoU. :D

Question owner

Ok I am now using Firefox in safe mode so that means all the Add-ons are disabled but I can still watch youtube videos,I thought it won't play videos in safe mode because it requires the flash plugin or are add-ons and plugins different? If they are so that means I can remove all of my add-ons (extensions) so then may be I can use Firefox normally and it won't crash.Please some one help me. I need to get this problem solved. please. I am all messed up here trying to get this solved.

Xircal 334 solutions 3835 answers

Helpful Reply

Start in Safe mode again and then click the option to Disable All Add-ons followed by "Makes Changes and restart",

Then it's simply a case of re-enabling them one-by-one until the problem recurs. Then you know it was the previous one which is causeing the problem.

The add-ons manager is accessible by clicking Tools | Add-ons | Extensions. Laborious I know but it's the only way of doing it.

Question owner

No problem sir I can do all that. I just want it solved. But I am a little confused that are add-ons and plugins same? when I disable add-ons does it also affect my plugins? Thankyou so much for helping me uptill now.

Xircal 334 solutions 3835 answers

No, plugins remain valid. Only the add-ons you installed yourself are disabled.

Unless of course you go into the Plugins menu and disable them one by one. But I don't think you did that ;)