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Have been trying for nearly an hour and a half to get on chat through three tries to solve my 4.0 profile access question

Have been trying for almost an hour and half to get someone to answer in chat and have been passed over a few times. Cannot access my work profile after I downloaded 4.0 yesterday. Keeps saying I'm offline but I'm not and the box is unchecked. Have tried restart several times, re-install several times to no avail. Haven't gotten help in chat nor answers here. But I need to use it for work. Worked perfectly in 3. ,ost recent. HELP!!!

Have been trying for almost an hour and half to get someone to answer in chat and have been passed over a few times. Cannot access my work profile after I downloaded 4.0 yesterday. Keeps saying I'm offline but I'm not and the box is unchecked. Have tried restart several times, re-install several times to no avail. Haven't gotten help in chat nor answers here. But I need to use it for work. Worked perfectly in 3. ,ost recent. HELP!!!

Chosen solution

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.

See:


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All Replies (3)

Chosen Solution

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.

See:


Thank you for offering. To the extent possible, I removed all impediments to Firefox from Symantec Endpoint Protection which is what my university uses along with Cisco Clean Agent where I also removed impediments. The problem was not solved. I continue not to be able to use one of my two profiles (the more important one) since I downloaded 4.0 yesterday. Worked fine with 3. every update since 3.0. I still get the same message about being offline and unchecking the box which has never been checked. Still searching for a remedy.

Don't know enough to find which part of the Firefox program in the C drive program files is the culprit, but it is surely somewhere there. Little at a loss as to what to do. Wish I knew of a Firefox whiz or Geek either near where I live or in Frederick, MD; Leesburg, VA or Washington, DC

I need support with firefox for days, I have been having MANY problems. Why is it hard to chat with someone? If I don't get support soon, I guess I will delete firefox and go back to internet explorer.