Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Upgraded to Firefox 4 from 3.6; entire window is black.

  • 3 replies
  • 12 have this problem
  • 7 views
  • Last reply by vyccid

FoxGlider
FoxGlider
more options

Since upgrading to Firefox 4, whenever I open it outside of safe mode the entire window appears blank. I can still interact with my home page, but I cannot see anything. It looks like this:

http://img844.imageshack.us/img844/4654/firefox4problem.png

It works fine in safe mode, however when I check all the boxes (disable add-ons, delete bookmarks, etc.) and open Firefox normally, the screen is still black.

I created a new profile but that didn't help either.

My computer is an Asus U30jc. Any suggestions?

Since upgrading to Firefox 4, whenever I open it outside of safe mode the entire window appears blank. I can still interact with my home page, but I cannot see anything. It looks like this: http://img844.imageshack.us/img844/4654/firefox4problem.png It works fine in safe mode, however when I check all the boxes (disable add-ons, delete bookmarks, etc.) and open Firefox normally, the screen is still black. I created a new profile but that didn't help either. My computer is an Asus U30jc. Any suggestions?

All Replies (3)

steru7777
steru7777
more options

I have the same problem with my Asus N71JV. Perhaps it has something to do with nvidia optimus and it's dual graphics... I don't know. If someone has an idea, I would be thrilled to hear it.

FoxGlider
FoxGlider Question owner
more options

So I figured my own problem out. Go into Firefox 4 in safe mode and

Options -> Advanced

Then uncheck the box that says "Use hardware acceleration when available."

I think something about that messes with Optimus, because after I did that FF4 is working fine for me.

Hope it works for the other 4 of you.

vyccid
vyccid
more options

Thanks for posting FoxGlider.

Similar problem on Acer Aspire Timeline X 4820tg but not consistent: - Has occured when switching from low to high graphics cards. Switching back to low fixes view - I can see the border and menu areas of the FF window although pulldowns are black - Going to high, closing and reopening firefox also fixes for me.