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I can no longer open a new tab in firefox

  • 6 replies
  • 21 have this problem
  • 86 views
  • Last reply by Reg Gupton

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I cannot open a new tab in firefox. If I click on a link, a new tab opens, but if I use the new tab button or control t nothing happens. I used to be able to open multiple tabs, but suddenly this changed. Can you tell my why?

Chosen solution

Your user agent string (identifies the version of Firefox) is "Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.15) Gecko/20110303 AskTbBCPA/3.11.3.15590 Firefox/3.6.15"

The AskTbBCPA/3.11.3.15590 part indicates the Ask Toolbar has been installed.

Check the Windows Control panel for the Ask Toolbar - http://about.ask.com/apn/toolbar/docs/default/faq/en/ff/index.html#na4

Also check your list of extensions, you may be able to uninstall it from there - https://support.mozilla.com/kb/Uninstalling+add-ons

Read this answer in context 👍 3

All Replies (6)

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Uninstall the Ask toolbar and it should work again. There is a compatibility issue with the Ask toolbar and Firefox that prevents new tabs from being opened.

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Thank you for your reply, but I don't have the ask toolbar installed.

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Chosen Solution

Your user agent string (identifies the version of Firefox) is "Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.15) Gecko/20110303 AskTbBCPA/3.11.3.15590 Firefox/3.6.15"

The AskTbBCPA/3.11.3.15590 part indicates the Ask Toolbar has been installed.

Check the Windows Control panel for the Ask Toolbar - http://about.ask.com/apn/toolbar/docs/default/faq/en/ff/index.html#na4

Also check your list of extensions, you may be able to uninstall it from there - https://support.mozilla.com/kb/Uninstalling+add-ons

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Wow! That worked. Thanks so much. When I clicked view, toolbars, ask was not checked so I thought it was not installed. I guess I was wrong. Thanks again.

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Removing the Ask toolbar in the Win Control Panel did the trick! Thanks!

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I attempted the fix. I do not have the Ask toolbar installed. Any other ideas??