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Every time I search i get this message Error: Page cannot be displayed. Please contact service provider for more details. (6)

Posted

It doesn't matter if I uninstall moxilla and reinstall it. I cannot search at all. I only get this message ,Error: Page cannot be displayed. Please contact service provider for more details. (6)

Additional System Details

This happened

Every time Firefox opened

This started when...

03/01/2011

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • 1.9.0042.0
  • 12.0.1.609
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Shockwave Flash 10.2 r152
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • Windows Activation Technologies Plugin for Mozilla
  • 4.0.60129.0
  • NPWLPG
  • RealPlayer(tm) HTML5VideoShim Plug-In

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15

More Information

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8023 answers

Please provide more information about what you are trying to do is the problem with

Question owner

oh, but when i use IE, i have no problems searching.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8023 answers

I would look again at the last article I linked to particularly the last section https://support.mozilla.com/en-US/kb/Searches%20are%20redirected%20to%20another%20site#w_all-searches-are-affected and also Troubleshoot Firefox issues caused by malware

Initially at least you should try from Troubleshoot Firefox issues using Safe Mode but without making any changes, so ignore the first dialogue window and just click on the continue button. You may have some sort of search helper plugin that is installed and may need removing by using Windows Vista or you may have malware that could prove difficult to identify and remove.

Question owner

Nope, didn't do any good. is nobody else having this problem

marleen.eddlemon@gmail.com 0 solutions 1 answers

I have the same problem. It started suddenly. In the morning I was using Firefox with no probs. That afternoon, I got the error message on every website I tried. I ran a malware check, deleted two infected files, but no help. I uninstalled and reinstalled Firefox twice. I like Firefox and would like to use it, but right now I am using Google Chrome, until I get this problem fixed.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8023 answers

See this as typical advice relating to malware: /questions/757994#answer-109685