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I keep getting a message that reads Introduction: A security and stability update for Firefox is available - 3.6.15 and when I click to update it can't connect to the server. What's wrong?

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  • Last reply by cor-el

I'm using Mac OS X version 10.6.6. The message strongly recommends that I apply this update for Firefox as soon as possible but when I click Update Firefox, it seems to try and update but never really gets started.

I'm using Mac OS X version 10.6.6. The message strongly recommends that I apply this update for Firefox as soon as possible but when I click Update Firefox, it seems to try and update but never really gets started.

All Replies (1)

  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re-)install.
  • Install the new version that you have downloaded.

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