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BBC iPlayer does not load properly and doesn't recognise that JavaScript is enabled and will not play content Other TV broadcasters function perfectlt

Posted

BBC iPlayer can't load the appropriate content for my region and keeps telling me to enable JavaScript when it is already enabled in Firefox. No other browser or TV broadcasting website has this problem

Additional System Details

Sites Affected

http://www.bbc.co.uk.iPlayer

Installed Plug-ins

  • Default Plug-in
  • Google Update
  • Flock Update
  • Shockwave Flash 10.2 r152
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
  • iTunes Detector Plug-in
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.60129.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • ScorchPlugin
  • Musicnotes Viewer plugin 1.18.6 For more information visit www.musicnotes.com
  • 6.0.12.732
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13

More Information

Application Basics
Name
Firefox
Version
3.6.13
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
Modified Preferences
Name
Value
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.yahoo.co.uk
browser.startup.homepage_override.mstone
rv:1.9.2.13
browser.tabs.warnOnClose
false
dom.disable_open_during_load
false
extensions.lastAppVersion
3.6.13
network.cookie.prefsMigrated
true
places.last_vacuum
1298461959
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false

colinlusk 0 solutions 1 answers

Hi I had this and tried a few things to fix. In the end, what worked was just to clear my browser cache completely and it magically worked again. Might do the job for you too...?

Question owner

Hi, tried all that plus hard refresh. Still doesn't work. Strange thing is it only affects BBC One and BBC Two. All other BBC channels work fine as do all other broadcasters domestic and foreign. BBC iPlayer help reckons the problem lies with the Java software and are "working on it". Anybody got any info about this?

Modified by merab95