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Firefrox freezing unless the mouse is moving

Posted

Is there a plan to fix Firefrox freezing unless the mouse is moving? I uninstalled and reinstalled Flash to fix the problem a few days ago, but it's happening again.

Personally, I wish there was an alternative to Flash, I have multiple problems with Adobe, but Flash is a requirement to surf the Web.

All the Google links that point to this question on the Firefox Support Forum are dead ends.

Additional System Details

This happened

Not sure how often

This started when...

started again a about month ago after about a year of the problem being gone

Installed Plug-ins

  • Shockwave Flash 10.1 r102
  • Office Plugin for Netscape Navigator
  • 1.9.0042.0
  • Coupons, Inc. Coupon Printer Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • 4.0.51204.0

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.13) Gecko/20101203 BTRS29395 Firefox/3.6.13

More Information

Application Basics
Name
Firefox
Version
3.6.13
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
IE View Lite
1.3.5
true
{FDD8ECF0-451A-414D-8C8F-7B7F78B0ECD3}
FlashGot
1.2.8.1
true
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
Free Download Manager plugin
1.3.4
true
fdm_ffext@freedownloadmanager.org
Flashblock
1.5.14.2
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.link.open_newwindow
2
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
www.gooogle.com
browser.startup.homepage_override.mstone
rv:1.9.2.13
browser.tabs.autoHide
true
browser.tabs.opentabfor.middleclick
false
browser.tabs.warnOnClose
false
browser.tabs.warnOnOpen
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
dom.ipc.plugins.enabled
true
extensions.lastAppVersion
3.6.13
general.useragent.extra.btrs
BTRS29395
network.cookie.prefsMigrated
true
places.last_vacuum
1294196754
print.print_printer
Bullzip PDF Printer
print.printer_Bullzip_PDF_Printer.print_bgcolor
false
print.printer_Bullzip_PDF_Printer.print_bgimages
false
print.printer_Bullzip_PDF_Printer.print_command
print.printer_Bullzip_PDF_Printer.print_downloadfonts
false
print.printer_Bullzip_PDF_Printer.print_edge_bottom
0
print.printer_Bullzip_PDF_Printer.print_edge_left
0
print.printer_Bullzip_PDF_Printer.print_edge_right
0
print.printer_Bullzip_PDF_Printer.print_edge_top
0
print.printer_Bullzip_PDF_Printer.print_evenpages
true
print.printer_Bullzip_PDF_Printer.print_footercenter
print.printer_Bullzip_PDF_Printer.print_footerleft
&PT
print.printer_Bullzip_PDF_Printer.print_footerright
&D
print.printer_Bullzip_PDF_Printer.print_headercenter
print.printer_Bullzip_PDF_Printer.print_headerleft
&T
print.printer_Bullzip_PDF_Printer.print_headerright
&U
print.printer_Bullzip_PDF_Printer.print_in_color
true
print.printer_Bullzip_PDF_Printer.print_margin_bottom
0.5
print.printer_Bullzip_PDF_Printer.print_margin_left
0.5
print.printer_Bullzip_PDF_Printer.print_margin_right
0.5
print.printer_Bullzip_PDF_Printer.print_margin_top
0.5
print.printer_Bullzip_PDF_Printer.print_oddpages
true
print.printer_Bullzip_PDF_Printer.print_orientation
0
print.printer_Bullzip_PDF_Printer.print_pagedelay
500
print.printer_Bullzip_PDF_Printer.print_paper_data
1
print.printer_Bullzip_PDF_Printer.print_paper_height
11.00
print.printer_Bullzip_PDF_Printer.print_paper_size_type
0
print.printer_Bullzip_PDF_Printer.print_paper_size_unit
0
print.printer_Bullzip_PDF_Printer.print_paper_width
8.50
print.printer_Bullzip_PDF_Printer.print_reversed
false
print.printer_Bullzip_PDF_Printer.print_scaling
1.00
print.printer_Bullzip_PDF_Printer.print_shrink_to_fit
true
print.printer_Bullzip_PDF_Printer.print_to_file
false
print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_bottom
0
print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_left
0
print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_right
0
print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_top
0
print.printer_hp_deskjet_5100.print_bgcolor
false
print.printer_hp_deskjet_5100.print_bgimages
false
print.printer_hp_deskjet_5100.print_command
print.printer_hp_deskjet_5100.print_downloadfonts
false
print.printer_hp_deskjet_5100.print_edge_bottom
0
print.printer_hp_deskjet_5100.print_edge_left
0
print.printer_hp_deskjet_5100.print_edge_right
0
print.printer_hp_deskjet_5100.print_edge_top
0
print.printer_hp_deskjet_5100.print_evenpages
true
print.printer_hp_deskjet_5100.print_footercenter
print.printer_hp_deskjet_5100.print_footerleft
&PT
print.printer_hp_deskjet_5100.print_footerright
&D
print.printer_hp_deskjet_5100.print_headercenter
print.printer_hp_deskjet_5100.print_headerleft
&T
print.printer_hp_deskjet_5100.print_headerright
&U
print.printer_hp_deskjet_5100.print_in_color
true
print.printer_hp_deskjet_5100.print_margin_bottom
0.5
print.printer_hp_deskjet_5100.print_margin_left
0.5
print.printer_hp_deskjet_5100.print_margin_right
0.5
print.printer_hp_deskjet_5100.print_margin_top
0.5
print.printer_hp_deskjet_5100.print_oddpages
true
print.printer_hp_deskjet_5100.print_orientation
0
print.printer_hp_deskjet_5100.print_pagedelay
500
print.printer_hp_deskjet_5100.print_paper_data
1
print.printer_hp_deskjet_5100.print_paper_height
11.00
print.printer_hp_deskjet_5100.print_paper_size_type
0
print.printer_hp_deskjet_5100.print_paper_size_unit
0
print.printer_hp_deskjet_5100.print_paper_width
8.50
print.printer_hp_deskjet_5100.print_reversed
false
print.printer_hp_deskjet_5100.print_scaling
1.00
print.printer_hp_deskjet_5100.print_shrink_to_fit
true
print.printer_hp_deskjet_5100.print_to_file
false
print.printer_hp_deskjet_5100.print_unwriteable_margin_bottom
0
print.printer_hp_deskjet_5100.print_unwriteable_margin_left
0
print.printer_hp_deskjet_5100.print_unwriteable_margin_right
0
print.printer_hp_deskjet_5100.print_unwriteable_margin_top
0
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false

Question owner

It's happening again.

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Question owner

Restarting Firefox now fixes the problem for a while. If this is going to happen, how will I troubleshoot? I didn't upgrade to the new FF, as my Add-ons are not supported yet. I'm only running FlashGot, FDM, IE View Lite, and Java Console. Which of these are known to cause this problem?