Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum



Firefox browser is overrun by ASK search engine - how do I get rid of it?

Additional System Details

This happened

Every time Firefox opened

This started when...

I installed some free software by Arcsoft

Installed Plug-ins

  • Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • Shockwave Flash 10.1 r102
  • 4.0.50917.0
  • Google Update


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv: Gecko/20101026 Firefox/3.6.12

More Information

tried to deal with this via tools selection but it didn't work. this will stop me from using Firefox browser.

Ed4508 0 solutions 1 answers

Simply switch off, the rest of Firefox even runs better. I'm not satisfied the way Firefox "pushed" this add on. I can very well install add on's myself.

Modified by Ed4508

  • Top 10 Contributor
  • Moderator
3202 solutions 24453 answers

Firefox has nothing to do with Ask.com, you didn't get it with a Firefox program download (from an official mirror server) or a Firefox program update.

If you're sure that Ask didn't get into Firefox from another program you installed or from installing a Plugin for Firefox, I wonder if there is another user of that PC who installed something that you aren't aware of. Do you see anything new or unexpected in the Control Panel > Add or Remove Programs (if you are on a Windows OS)??

  • Top 10 Contributor
  • Moderator
10784 solutions 97065 answers

Quote: I installed some free software by Arcsoft

You can do a search via the Filter bar on the about:config page and reset bold (user set) preferences to the default value.
See http://kb.mozillazine.org/about%3Aconfig

See also http://kb.mozillazine.org/Preferences_not_saved