X
Tap here to go to the mobile version of the site.

Support Forum

Why can't I compose email at Gmail since Firefox 3.6.12 update?

Posted

After Firefox updated to version 3.6.12 I am no longer able to send out from Gmail. I can open/read my Gmail, but cannot compose, reply, or forward now. Google is aware of the problem but only solution offered is use Chrome or Internet Explorer. This is happening on multiple pcs.

After Firefox updated to version 3.6.12 I am no longer able to send out from Gmail. I can open/read my Gmail, but cannot compose, reply, or forward now. Google is aware of the problem but only solution offered is use Chrome or Internet Explorer. This is happening on multiple pcs.

Modified by BEARfromTN

Chosen solution

I fixed this by changing my dom.storage pref to "true".

To view your setting (and to change it), open the about:config page by typing "about:config"in the browser address bar. You may get a popup about the dangers of modifying stuff.

Use the Filter bar at the top to search for "dom.storage".

Double click on the entry to change the state between True and False.

Mine had been set to false, I changed it to true, and solved the problem. Your mileage may vary.

See also /questions/761734

Read this answer in context 24

Additional System Details

This happened

Every time Firefox opened

This started when...

after 3.6.12 update

Installed Plug-ins

  • Zeon PDF Plugin For Mozilla
  • Office Plugin for Netscape Navigator
  • np-mswmp
  • npdivxplayerplugin
  • 6.0.12.709
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.1 r85
  • DivX Web Player version 2.0.3.4
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • 4.0.50917.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 ( .NET CLR 3.5.30729)

More Information

Application Basics
Name
Firefox
Version
3.6.12
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
BetterPrivacy
1.48.3
true
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
Fast Video Download (with SearchMenu)
3.1.1
true
{c50ca3c4-5656-43c2-a061-13e717f73fc8}
Firefox Super Search - People Search & Web Search Toolbar
1.3
true
peoplewebsearch@skipease.com
Java Console
6.0.07
true
{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
Java Console
6.0.10
true
{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
Java Console
6.0.12
true
{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
Java Console
6.0.13
true
{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
Java Console
6.0.14
true
{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
Java Console
6.0.15
true
{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
Java Console
6.0.17
true
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Java Quick Starter
1.0
true
jqs@sun.com
Microsoft .NET Framework Assistant
1.2.1
true
{20a82645-c095-46ed-80e3-08825760534b}
RealPlayer Browser Record Plugin
1.0
true
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Java Console
6.0.20
true
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
InvisibleHand
2.8
true
canitbecheaper@trafficbroker.co.uk
Java Console
6.0.22
true
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
30
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://mail.google.com/
browser.startup.homepage_override.mstone
rv:1.9.2.12
dom.max_chrome_script_run_time
0
dom.max_script_run_time
0
dom.storage.enabled
false
extensions.lastAppVersion
3.6.12
general.useragent.extra.betterprivacy
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
network.cookie.prefsMigrated
true
places.last_vacuum
1288483737
print.print_printer
\\CAVE-PC\Dell AIO Printer 946
print.printer_QuickBooks_PDF_Converter.print_bgcolor
false
print.printer_QuickBooks_PDF_Converter.print_bgimages
false
print.printer_QuickBooks_PDF_Converter.print_command
print.printer_QuickBooks_PDF_Converter.print_downloadfonts
false
print.printer_QuickBooks_PDF_Converter.print_edge_bottom
0
print.printer_QuickBooks_PDF_Converter.print_edge_left
0
print.printer_QuickBooks_PDF_Converter.print_edge_right
0
print.printer_QuickBooks_PDF_Converter.print_edge_top
0
print.printer_QuickBooks_PDF_Converter.print_evenpages
true
print.printer_QuickBooks_PDF_Converter.print_footercenter
print.printer_QuickBooks_PDF_Converter.print_footerleft
&PT
print.printer_QuickBooks_PDF_Converter.print_footerright
print.printer_QuickBooks_PDF_Converter.print_headercenter
print.printer_QuickBooks_PDF_Converter.print_headerleft
print.printer_QuickBooks_PDF_Converter.print_headerright
print.printer_QuickBooks_PDF_Converter.print_in_color
true
print.printer_QuickBooks_PDF_Converter.print_margin_bottom
0.5
print.printer_QuickBooks_PDF_Converter.print_margin_left
0.5
print.printer_QuickBooks_PDF_Converter.print_margin_right
0.5
print.printer_QuickBooks_PDF_Converter.print_margin_top
0.5
print.printer_QuickBooks_PDF_Converter.print_oddpages
true
print.printer_QuickBooks_PDF_Converter.print_orientation
0
print.printer_QuickBooks_PDF_Converter.print_pagedelay
500
print.printer_QuickBooks_PDF_Converter.print_paper_data
256
print.printer_QuickBooks_PDF_Converter.print_paper_height
11.00
print.printer_QuickBooks_PDF_Converter.print_paper_size_type
0
print.printer_QuickBooks_PDF_Converter.print_paper_size_unit
0
print.printer_QuickBooks_PDF_Converter.print_paper_width
8.50
print.printer_QuickBooks_PDF_Converter.print_reversed
false
print.printer_QuickBooks_PDF_Converter.print_scaling
1.00
print.printer_QuickBooks_PDF_Converter.print_shrink_to_fit
false
print.printer_QuickBooks_PDF_Converter.print_to_file
false
print.printer_QuickBooks_PDF_Converter.print_unwriteable_margin_bottom
0
print.printer_QuickBooks_PDF_Converter.print_unwriteable_margin_left
0
print.printer_QuickBooks_PDF_Converter.print_unwriteable_margin_right
0
print.printer_QuickBooks_PDF_Converter.print_unwriteable_margin_top
0
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_bgcolor
false
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_bgimages
false
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_command
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_downloadfonts
false
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_edge_bottom
0
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_edge_left
0
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_edge_right
0
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_edge_top
0
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_evenpages
true
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_footercenter
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_footerleft
&PT
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_footerright
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_headercenter
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_headerleft
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_headerright
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_in_color
true
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_margin_bottom
0.5
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_margin_left
0.5
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_margin_right
0.5
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_margin_top
0.5
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_oddpages
true
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_orientation
0
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_pagedelay
500
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_paper_data
256
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_paper_height
11.00
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_paper_size_type
0
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_paper_size_unit
0
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_paper_width
8.50
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_reversed
false
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_scaling
1.00
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_shrink_to_fit
false
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_to_file
false
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_unwriteable_margin_bottom
0
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_unwriteable_margin_left
0
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_unwriteable_margin_right
0
print.printer_\\CAVE-PC\Dell_AIO_Printer_946.print_unwriteable_margin_top
0
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.disable_button.openCertManager
false
security.warn_viewing_mixed
false

spiderfarmer 1 solutions 2 answers

Chosen Solution

I fixed this by changing my dom.storage pref to "true".

To view your setting (and to change it), open the about:config page by typing "about:config"in the browser address bar. You may get a popup about the dangers of modifying stuff.

Use the Filter bar at the top to search for "dom.storage".

Double click on the entry to change the state between True and False.

Mine had been set to false, I changed it to true, and solved the problem. Your mileage may vary.

See also /questions/761734

I fixed this by changing my dom.storage pref to "true". To view your setting (and to change it), open the about:config page by typing "about:config"in the browser address bar. You may get a popup about the dangers of modifying stuff. Use the Filter bar at the top to search for "dom.storage". Double click on the entry to change the state between True and False. Mine had been set to false, I changed it to true, and solved the problem. Your mileage may vary. See also /questions/761734

Modified by spiderfarmer

kirstiemarie 0 solutions 1 answers

I have the same problem. Two days ago i could not compose or reply to any e-mails. I still can't. Here's the thing...if I log onto another computer, I can, but not from my laptop. Maybe those other computers haven't updated Firefox. I don't know but it's very annoying and I can't find any answers.

I have the same problem. Two days ago i could not compose or reply to any e-mails. I still can't. Here's the thing...if I log onto another computer, I can, but not from my laptop. Maybe those other computers haven't updated Firefox. I don't know but it's very annoying and I can't find any answers.
spiderfarmer 1 solutions 2 answers

Helpful Reply

kristiemarie: Did the dom.storage pref fix not work for you? That has fixed it for me on 4 different configs so far.

kristiemarie: Did the dom.storage pref fix not work for you? That has fixed it for me on 4 different configs so far.

Question owner

It worked, and is still working as of 11/07/10 20:10 EST. Thanks for the help spiderfarmer.

'''It worked, and is still working as of 11/07/10 20:10 EST. Thanks for the help spiderfarmer.'''

Modified by BEARfromTN

axelmanodesigns 0 solutions 1 answers

Thanks Bear fixed the problem right away. Any ideas why it happened?

Thanks Bear fixed the problem right away. Any ideas why it happened?

Question owner

Apparently the problem was created by Google. They settled a lawsuit regarding privacy violations (Buzz was a culprit) and the same day they announced the settlement to members they also changed the way Google cookies function. That change triggered this disruption of Firefox when it updated to 3.6.12 due to a security protocol class. I am keeping my eyes open to see if any other bugs appear, and my hand on the phone with speed dial to the court handling Google's settlement in case it is yet another privacy/security violation.

Apparently the problem was created by Google. They settled a lawsuit regarding privacy violations (Buzz was a culprit) and the same day they announced the settlement to members they also changed the way Google cookies function. That change triggered this disruption of Firefox when it updated to 3.6.12 due to a security protocol class. I am keeping my eyes open to see if any other bugs appear, and my hand on the phone with speed dial to the court handling Google's settlement in case it is yet another privacy/security violation.
katie_zzz 0 solutions 1 answers

Changing dom.storage value worked for me. Thanks sooooo much, I've had 2 weeks of frustration trying to resolve this issue!

Changing dom.storage value worked for me. Thanks sooooo much, I've had 2 weeks of frustration trying to resolve this issue!
cinemagun 0 solutions 6 answers

I am suddenly having this problem with not being able to reply/forward to (certain Gmail conversations).

I have updated, Mac OS 10.5.8 with Firefox 3.6.10.

I have used Safari and the error is not reproducible. This issue is exclusively present to Gmail in FF.

I can confirm that FF config is presently dom.storage.enabled.

I have started FF in safemode, disabled, updated and enabled all plugins and add-ons, restarted FF and desktop many times, the issue is still present in FF.

Only some conversations cause this error. When I click on particular conversations reply/forward tab, the page freezes and the only way to temporarily resolve this, is to click the refresh icon as F5 will not work.

It does not freeze the whole FF browser, just the window with Gmail.

I need a fix as FF is my primary browser.

Thanks in advance! :-)

I am suddenly having this problem with not being able to reply/forward to (certain Gmail conversations). I have updated, Mac OS 10.5.8 with Firefox 3.6.10. I have used Safari and the error is not reproducible. This issue is exclusively present to Gmail in FF. I can confirm that FF config is presently dom.storage.enabled. I have started FF in safemode, disabled, updated and enabled all plugins and add-ons, restarted FF and desktop many times, the issue is still present in FF. Only some conversations cause this error. When I click on particular conversations reply/forward tab, the page freezes and the only way to temporarily resolve this, is to click the refresh icon as F5 will not work. It does not freeze the whole FF browser, just the window with Gmail. I need a fix as FF is my primary browser. Thanks in advance! :-)

Question owner

cinemagun... You are not on the latest version of Firefox for your Mac. Use v3.6.13 instead. We just checked our Mac and Firefox to verify the fix.

cinemagun... You are not on the latest version of Firefox for your Mac. Use v3.6.13 instead. We just checked our Mac and Firefox to verify the fix.
cinemagun 0 solutions 6 answers

........thanks BEARfromTN

Experienced the presence of this issue with Firefox 3.6.10. AND 3.6.13 but not with Beta 4.

I have started FF in safemode, disabled, updated and enabled all plugins and add-ons, restarted FF and desktop many times, the issue is still present in FF 3.6.10 and 3.6.13.

........thanks BEARfromTN Experienced the presence of this issue with Firefox 3.6.10. AND 3.6.13 but not with Beta 4. I have started FF in safemode, disabled, updated and enabled all plugins and add-ons, restarted FF and desktop many times, the issue is still present in FF 3.6.10 and 3.6.13.

Modified by cinemagun

etonbird 0 solutions 1 answers

I'm glad it worked for you - but it hasn't for me. When I checked my settings they were on 'true' so that is not the cause. Any other ideas please?

I'm glad it worked for you - but it hasn't for me. When I checked my settings they were on 'true' so that is not the cause. Any other ideas please?
johngee 0 solutions 1 answers

When forwarding gmail with attachments ect. Rewite or change the the forwarding message. Or enything in the bar?. At this time I am useing 3.6.13. and all is O.K.

When forwarding gmail with attachments ect. Rewite or change the the forwarding message. Or enything in the bar?. At this time I am useing 3.6.13. and all is O.K.
mbeachler 0 solutions 2 answers

I went and changed my dom.storage to false and it worked!! Thanks!! I didn't really want to go back to IE...

Meg

I went and changed my dom.storage to false and it worked!! Thanks!! I didn't really want to go back to IE... Meg
mswade08 0 solutions 1 answers

I tried this, but it didn't work (I was using 4.). My dom.storage was set to true so I switched it just to see if the change and then change back would make a difference and it did not. I rolled my install back to 3.5.4 (can't be any less secure than IE) and that worked.

I tried this, but it didn't work (I was using 4.). My dom.storage was set to true so I switched it just to see if the change and then change back would make a difference and it did not. I rolled my install back to 3.5.4 (can't be any less secure than IE) and that worked.
ebcobol 0 solutions 1 answers

It would be helpful if I knew what the browser address bar was located?

It would be helpful if I knew what the browser address bar was located?