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some website will not load when their new tab comes up, just a blank page that says done on the bottom

  • 16 replies
  • 206 have this problem
  • 48 views
  • Last reply by DavidCroskey

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if i'm on a site and click a link to open a new tab, the tab will open but the page never loads. i just get a blank page, and instead of the page name on the new tab, it says "click (GIF Image, 1x1 pixal)" and the address bar will have this http://click.linksynergy.com/fs-bin/click?id=6o8JG0hWlQI&offerid=143696.10000259&subid=0&type=4&afsrc=1&u1=01_2270023365_101019092649_184443883_Z. this happens to me on more than one site. i can't figure it out...please help. if you click on the link, you'll see what i see when the new tab open. i hope someone can tell me how to fix this.

Modified by sum.kai

Chosen solution

Some firewalls like Kaspersky can block content and send a 1x1 GIF image instead.

Kaspersky": "Protection > Firewall > Filtration system: disable the "Banner Ad Blocker"

See also Configuring Kaspersky Internet Security and Configure firewalls so that Firefox can access the Internet

Read this answer in context 👍 13

All Replies (16)

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Chosen Solution

Some firewalls like Kaspersky can block content and send a 1x1 GIF image instead.

Kaspersky": "Protection > Firewall > Filtration system: disable the "Banner Ad Blocker"

See also Configuring Kaspersky Internet Security and Configure firewalls so that Firefox can access the Internet

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omg, thanks so much. i was going crazy trying to figure this out.

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You're welcome.

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Many thanks, solved issue I have had for weeks

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If Kaspersky is the culprit, why didn't turning it off while I was trying to access CNET and adding it to the "allow Pop-ups" for Mozilla/Foxfire work? I don't want to turn of the anti-banner, because I don't want random banners on every website I go to, no matter whether some legal beagles are beginning to come up with the crazy idea that those of us that use pop-up and anti-banner software are some how infringing on the copyright laws. There's a lot of unsavory pop-ups & banner ads out there! Okay off my soapbox, I need to update my email address with my CNET account, but the aggravating GIF thing has shown up, despite what I tried. I have Kaspersky 2011. There used to be a Whitelist in 2010 that sort of worked, and turning off Kaspersky had even worked before, but now that didn't work and I can't find the Whitelist thing. Anybody have another suggestion? Oh yeah, I don't have Windows Firewall on either. Thanks

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If you have a problem with Kaspersky software then you need to ask advise in the Kaspersky forum.

Kaspersky Forum:http://forum.kaspersky.com/

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I uninstalled Kaspersky and reinstalled Kaspersky. What the actual problem is or how I got into the situation I still do not know and would really like to know.

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All right, and what do we do if we don't have Kasperksy, and have never heard of it before?

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If your problem is not about Kaspersky then you have a different problem and you should create a new thread.

Then you can provide troubleshooting information like your operating system and installed plugins (about:plugins), and extensions (Tools > Add-ons) and we will be better able to help you.

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What may I ask is Karpesky..?!

Mine is not a different problem, it is not about Karpersky (not that I know of anyway, as I havent the faintest idea what Karpersky is) , but all the same it is the same problem as described in the initial start of this thread.

Somebody please help and advise how I can resolve this. I need to allow pop-ups for a page where I need to make a payment..

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I have the same symptoms occurring, i click some links a new window opens and it remains blank. Only difference is i don't have kerpesky. I tried turning off my firewall and it didnt help

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I also have the same problem and don't know what kerspasky is. I have a MacBook running OSX 10.6.4 if that helps. In the past, I have shut down Firefox and tried coming back to the page later. Sometimes this works. Sometimes it doesn't.

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This thread is about loading a page in Firefox and instead of getting a tab that shows: (GIF Image, 1x1 pixel)

If you do not have a tab with that title then you do not have the problem that is discussed here and in that case please start a new thread.


  • "Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

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It appears like your advice may be for Kaspersky 2010? I have 2011, any updates to advice because I can't find filtering rules.

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You can try to ask advice at the Kaspersky forum.

Kaspersky Forum: http://forum.kaspersky.com/

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This happens to me also, I just click reload and the page comes up. Please dis-regard this post. I can't delete it. only diff is I don't get a link to click

Modified by DavidCroskey