Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I cannot get any images to show in Amazon.com. Other websites can show images and can also show the images in explorer... Any ideas on what is causing this?


When looking at Amazon.com in firefox, there are no images for any of the products. I can Google search and see images. I can also open Internet Explorer and see images on Amazon. Since my job includes working with Amazon and the accounts of people, I would like to find out why this is happening. Any ideas? I have tried the usual as far as clearing cookies and caches also there are no popup blocks that show.

Additional System Details

Sites Affected


Installed Plug-ins

  • Shockwave Flash 10.1 r53
  • npmnqmp 071101000055
  • Office Plugin for Netscape Navigator
  • My Web Search Plugin Stub for 32-bit Windows
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape
  • Default Plug-in
  • Provides additional functionality on Facebook. See our web site for details.
  • GEPlugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • Java Plug-in 1.6.0_02 for Netscape Navigator (DLL Helper)


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/2009101601 Firefox/3.0.15 GTB5 (.NET CLR 3.5.30729) FBSMTWB

More Information

  • Moderator
1041 solutions 8840 answers

With Amazon on display, click on the How do I tell if my connection to a website is secure? and then on More Information. This will open up the page info dialog.

First select the Permissions panel, make sure that "Load Images" is set to allow (selecting Use Default should also work)

Next select the Media panel, then click on the first item in the list. Use the down arrow key to scroll through the list. If any item has the option "Block images from (domain name)" selected, de-select the option.

This should hopefully resolve your issue, but also see Fix problems that cause images to not show.

Some add-ons can also block images, for example if you have AdBlock Plus installed, make sure that you have not accidentally created a filter to block the images.

Question owner

Thanks for the response, Tony. Everything was as it was supposed to on teh Amazon side although your link to look further helped. I found it in the tools for Firefox that somehow in the content the images were blocked! I looked in tools everywhere else but there...So thanks!!