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How do I correct the problem of Firefox not connecting to the Internet even though my computer (running Vista) does connect? Thanks

JRE
Posted

My computer passes the ping test, but while Firefox will open it will not connect to Google or anything else. I've uninstalled and then reinstalled Firefox. The router is working fine with other computers.

Additional System Details

This happened

Every time Firefox opened

This started when...

4 days ago

Installed Plug-ins

none

Application

  • User Agent:

More Information

I still have IE installed and the same problem arises with it.

Morbus 134 solutions 2338 answers

Although possibly not related to your problem, I have to remind you that the version of Firefox you are using at the moment has been discontinued and is no longer supported. On top of this, it has known unpatched bugs and security problems. I urge you to update to the latest version of Firefox, for maximum security, stability, performance and usability. You can get it for free, as always, at getfirefox.com.

As for your issue, please check your firewall/antivirus/security suite for any setting that may be causing this problem. If that's not it, it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.