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Firefox crashes when I close aol mail - no warning & no error messsage

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Firefox crashes with no warning & no error message every time I close aol mail - after I actually open one of my e-mails & read it & then "x" to close it. This has been going on for a while & I hate to even check my e-mail anymore because I know that this is going to happen. There are no recently submitted crash reports in my about:crashes.

Firefox crashes with no warning & no error message every time I close aol mail - after I actually open one of my e-mails & read it & then "x" to close it. This has been going on for a while & I hate to even check my e-mail anymore because I know that this is going to happen. There are no recently submitted crash reports in my about:crashes.

Additional System Details

Installed Plug-ins

  • -Macromedia Shockwave for Director Netscape plug-in, version 8.5
  • np-mswmp
  • npdnu
  • npdnupdater2
  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • Adobe PDF Plug-In For Firefox and Netscape
  • Winamp Application Detector
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.1 r53
  • 4.0.50524.0
  • Yahoo! activeX Plug-in Bridge
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 (.NET CLR 3.5.30729)

More Information

Troubleshooting Information
This page contains technical information that might be useful when you're
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Application Basics
Name
Firefox
Version
3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Fasterfox Lite 3.8.2Lite true FasterFox_Lite@BigRedBrent
Java Console 6.0.02 false
Java Console 6.0.03 false
Java Console 6.0.05 false
Java Console 6.0.07 false
Java Console 6.0.10 false
Java Console 6.0.12 true
Java Console 6.0.13 true
Java Console 6.0.15 true
Java Console 6.0.17 true
Microsoft .NET Framework Assistant 1.2.1 false {20a82645-c095-46ed-80e3-08825760534b}
Tab Kit 0.5.12 false tabkit@jomel.me.uk
Tab Mix Plus 0.3.8.4 true
AOL Radio Toolbar 5.27.1.5158 true {6ad56361-628f-471b-8f9d-4c338973a87d}
AVG Safe Search 9.0.0.845 true {3f963a5b-e555-4543-90e2-c3908898db71}
Personas 1.5.3 true personas@christopher.beard
Java Console 6.0.20 true
Yahoo! Toolbar 1.5.4.20081105 true {635abd67-4fe9-1b23-4f01-e679fa7484c1}
Modified Preferences
Name
Value
accessibility.blockautorefresh true
accessibility.typeaheadfind true
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days.mirror 180
browser.history_expire_days_min 60
browser.places.importBookmarksHTML false
browser.places.importDefaults false
browser.places.migratePostDataAnnotations false
browser.places.smartBookmarksVersion 2
browser.places.updateRecentTagsUri false
browser.startup.homepage http://www.aol.com/
browser.startup.homepage_override.mstone rv:1.9.2.6
browser.tabs.loadInBackground false
browser.zoom.full false
dom.disable_window_flip false
dom.disable_window_open_feature.status false
dom.disable_window_status_change false
extensions.lastAppVersion 3.6.6
font.name.serif.x-western Lucida Bright
general.useragent.extra.microsoftdotnet (.NET CLR 3.5.30729)
network.cookie.prefsMigrated true
network.protocol-handler.warn-external.dnupdate false
places.last_vacuum 1276727585
print.print_bgcolor false
print.print_bgimages false
print.print_command
print.print_downloadfonts false
print.print_evenpages true
print.print_in_color true
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print.print_oddpages true
print.print_orientation 0
print.print_pagedelay 500
print.print_paper_data 0
print.print_paper_height 11.00
print.print_paper_size_type 1
print.print_paper_size_unit 0
print.print_paper_width 8.50
print.print_printer Lexmark 2600 Series
print.print_reversed false
print.print_scaling 1.00
print.print_shrink_to_fit true
print.print_to_file false
print.print_unwriteable_margin_bottom 0
print.print_unwriteable_margin_left 0
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print.print_unwriteable_margin_top 0
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print.printer_HP_Deskjet_F2100_series.print_bgimages false
print.printer_HP_Deskjet_F2100_series.print_command
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print.printer_HP_Deskjet_F2100_series.print_evenpages true
print.printer_HP_Deskjet_F2100_series.print_footercenter
print.printer_HP_Deskjet_F2100_series.print_footerleft &PT
print.printer_HP_Deskjet_F2100_series.print_footerright &D
print.printer_HP_Deskjet_F2100_series.print_headercenter
print.printer_HP_Deskjet_F2100_series.print_headerleft &T
print.printer_HP_Deskjet_F2100_series.print_headerright &U
print.printer_HP_Deskjet_F2100_series.print_in_color true
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print.printer_HP_Deskjet_F2100_series.print_margin_top 0.5
print.printer_HP_Deskjet_F2100_series.print_oddpages true
print.printer_HP_Deskjet_F2100_series.print_orientation 0
print.printer_HP_Deskjet_F2100_series.print_pagedelay 500
print.printer_HP_Deskjet_F2100_series.print_paper_data 1
print.printer_HP_Deskjet_F2100_series.print_paper_height 11.00
print.printer_HP_Deskjet_F2100_series.print_paper_size_type 0
print.printer_HP_Deskjet_F2100_series.print_paper_size_unit 0
print.printer_HP_Deskjet_F2100_series.print_paper_width 8.50
print.printer_HP_Deskjet_F2100_series.print_reversed false
print.printer_HP_Deskjet_F2100_series.print_scaling 1.00
print.printer_HP_Deskjet_F2100_series.print_shrink_to_fit true
print.printer_HP_Deskjet_F2100_series.print_to_file false
print.printer_HP_Deskjet_F2100_series.print_unwriteable_margin_bottom 0
print.printer_HP_Deskjet_F2100_series.print_unwriteable_margin_left 0
print.printer_HP_Deskjet_F2100_series.print_unwriteable_margin_right 0
print.printer_HP_Deskjet_F2100_series.print_unwriteable_margin_top 0
print.printer_Lexmark_2600_Series.print_bgcolor false
print.printer_Lexmark_2600_Series.print_bgimages false
print.printer_Lexmark_2600_Series.print_command
print.printer_Lexmark_2600_Series.print_downloadfonts false
print.printer_Lexmark_2600_Series.print_edge_bottom 0
print.printer_Lexmark_2600_Series.print_edge_left 0
print.printer_Lexmark_2600_Series.print_edge_right 0
print.printer_Lexmark_2600_Series.print_edge_top 0
print.printer_Lexmark_2600_Series.print_evenpages true
print.printer_Lexmark_2600_Series.print_footercenter
print.printer_Lexmark_2600_Series.print_footerleft &PT
print.printer_Lexmark_2600_Series.print_footerright &D
print.printer_Lexmark_2600_Series.print_headercenter
print.printer_Lexmark_2600_Series.print_headerleft &T
print.printer_Lexmark_2600_Series.print_headerright &U
print.printer_Lexmark_2600_Series.print_in_color true
print.printer_Lexmark_2600_Series.print_margin_bottom 0.5
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print.printer_Lexmark_2600_Series.print_margin_right 0.5
print.printer_Lexmark_2600_Series.print_margin_top 0.5
print.printer_Lexmark_2600_Series.print_oddpages true
print.printer_Lexmark_2600_Series.print_orientation 0
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print.printer_Lexmark_2600_Series.print_paper_size_unit 0
print.printer_Lexmark_2600_Series.print_paper_width 8.50
print.printer_Lexmark_2600_Series.print_reversed false
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print.printer_Lexmark_2600_Series.print_shrink_to_fit false
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print.printer_Lexmark_2600_Series.print_unwriteable_margin_bottom 0
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print.printer_Lexmark_2600_Series.print_unwriteable_margin_right 0
print.printer_Lexmark_2600_Series.print_unwriteable_margin_top 0
privacy.clearOnShutdown.cookies false
privacy.clearOnShutdown.downloads false
privacy.clearOnShutdown.formdata false
privacy.clearOnShutdown.history false
privacy.clearOnShutdown.sessions false
privacy.cpd.cookies false
privacy.cpd.downloads false
privacy.cpd.extensions-tabmix false
privacy.cpd.formdata false
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privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.sanitizeOnShutdown true
privacy.sanitize.timeSpan 0
security.OCSP.disable_button.managecrl false
security.disable_button.openDeviceManager false
security.warn_viewing_mixed false

Renee 0 solutions 7 answers

When I have maybe 5 or 6 tabs open, and I am done with my AOL mail tab and close it ONLY, the entire window with all of my pages close out. My system is set to recover the last tabs I had open, but when I reopen Firefox (I have to manually, the system does not even restart it), everything is gone. I tried opening AOL mail in another separate window, and this still happens (when I close out the AOL page only). I checked my updates and Firefox is the newest. I run both my security software programs 2 times per day, along with STOPzilla. It clears cookies and I have never had an issue until this past week. I have not downloaded anything new. All is fine as long as I do not open AOL mail. Thinking this was an AOL issue, I contacted them, and they assure me that it must be my issue (of course). I then removed and deleted the Firefox program and re-downloaded it....still no help. I am using the latest AOL mail, and cannot help but wonder if there is something in that which causes me to lose everything. It's frustrating because none of my tabs are kept, even though I have it set to caution me before the Firefox window is closed, and remember my tabs for "next time

When I have maybe 5 or 6 tabs open, and I am done with my AOL mail tab and close it ONLY, the entire window with all of my pages close out. My system is set to recover the last tabs I had open, but when I reopen Firefox (I have to manually, the system does not even restart it), everything is gone. I tried opening AOL mail in another separate window, and this still happens (when I close out the AOL page only). I checked my updates and Firefox is the newest. I run both my security software programs 2 times per day, along with STOPzilla. It clears cookies and I have never had an issue until this past week. I have not downloaded anything new. All is fine as long as I do not open AOL mail. Thinking this was an AOL issue, I contacted them, and they assure me that it must be my issue (of course). I then removed and deleted the Firefox program and re-downloaded it....still no help. I am using the latest AOL mail, and cannot help but wonder if there is something in that which causes me to lose everything. It's frustrating because none of my tabs are kept, even though I have it set to caution me before the Firefox window is closed, and remember my tabs for "next time
Renee 0 solutions 7 answers

This is not a fix....but, it DOES work as a "work-a-round" for the problem. Change your settings in Firefox to NOT open a new tab each time you read new aol mail. To do this, go to Tools- Options- Tabs. Then DESELECT, "open new window in new tab instead". This will have Firefox now open each new email you read in a new window and NOT a new tab. Then, you CAN close out of each window (instead of shutting down a tab, which caused Firefox to crash). It will NOT crash when you close down each window.......hope this helps until someone gets a FIX for this problem......

This is not a fix....but, it DOES work as a "work-a-round" for the problem. Change your settings in Firefox to NOT open a new tab each time you read new aol mail. To do this, go to Tools- Options- Tabs. Then DESELECT, "open new window in new tab instead". This will have Firefox now open each new email you read in a new window and NOT a new tab. Then, you CAN close out of each window (instead of shutting down a tab, which caused Firefox to crash). It will NOT crash when you close down each window.......hope this helps until someone gets a FIX for this problem......
R618 0 solutions 1 answers

That "work-a-round" does not help me at all. I already have my AOL webmail open each email in a separate window. Closing that one email even though it is in a separate window still shuts down the entire browser without warning or being able to recover the tabs or other windows I had open.

I've had the same thing happen with Internet Explorer; both Internet Explorer and Firefox have been on a PC. I have not yet had it happen with Google Chrome on my Mac notebook.

That "work-a-round" does not help me at all. I already have my AOL webmail open each email in a separate window. Closing that one email even though it is in a separate window still shuts down the entire browser without warning or being able to recover the tabs or other windows I had open. I've had the same thing happen with Internet Explorer; both Internet Explorer and Firefox have been on a PC. I have not yet had it happen with Google Chrome on my Mac notebook.
killshot308 0 solutions 1 answers

Here's your fix: Use Internet Explorer [gasp!!!] Seriously, everyone, I hate to admit it, but I use IE almost exclusively for the sole purpose of checking my AOL email account. Otherwise, I use Firefox for everything. I used to think it had something to do with a couple different spyware/adware programs I had installed but not anymore. Now that I recently have built a desktop tower and brand new laptop without anything else installed (currently using), I still get the crashes. Sometimes you get lucky and it doesn't crash but usually its a guarantee. It has nothing to do with what version Firefox you are running. For me, it just started happening like that a couple years ago and been like that since. I keep hoping it goes away with every Firefox upgrade but it persists. I have never had it crash in IE but I see that others have experienced that. I can't remember it was happening on my XP desktop at all, but it certainly happens on my Vista laptop, 7 laptop, and 7 desktop.

Here's your fix: Use Internet Explorer [gasp!!!] Seriously, everyone, I hate to admit it, but I use IE almost exclusively for the sole purpose of checking my AOL email account. Otherwise, I use Firefox for everything. I used to think it had something to do with a couple different spyware/adware programs I had installed but not anymore. Now that I recently have built a desktop tower and brand new laptop without anything else installed (currently using), I still get the crashes. Sometimes you get lucky and it doesn't crash but usually its a guarantee. It has nothing to do with what version Firefox you are running. For me, it just started happening like that a couple years ago and been like that since. I keep hoping it goes away with every Firefox upgrade but it persists. I have never had it crash in IE but I see that others have experienced that. I can't remember it was happening on my XP desktop at all, but it certainly happens on my Vista laptop, 7 laptop, and 7 desktop.

Modified by killshot308