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Version 3.6.6 crashes or hangs at least once a day no matter what web site I am on.

Posted

Issue

Firefox is crashing or closing unexpectedly

Description

At least once, if not more, Firefox version 3.6.6 crashes no matter what web site I am on.

Crash ID(s)

Report ID Date Submitted bp-46f46477-ef0b-48d6-81b4-479f92100701 7/1/2010 1:29 PM bp-f48d335f-9865-490c-a4a5-6127d2100629 6/29/2010 12:13 PM bp-39e76d38-443e-4c2f-8099-2f6152100628 6/28/2010 6:24 PM bp-52be880d-962e-4d4c-8d0d-a67b82100627 6/27/2010 10:44 AM 5e745993-930d-48a7-99a2-03d536041670 6/26/2010 12:19 PM 2a107eb7-49bb-4a19-9d5e-80b263cbbc9e 6/26/2010 12:19 PM 75c78046-d47a-40a3-93f8-aa522b21af39 6/26/2010 12:05 PM 4ed22b8b-2ed1-4b54-9400-b76138290d6d 6/26/2010 12:05 PM bp-7756d1ca-4c26-4ac0-a543-092ff2100626 6/26/2010 12:03 PM bp-2005163d-261e-4d3a-baed-2c21e2100626 6/26/2010 12:03 PM bp-f12e6798-9734-4644-9409-837122100626 6/26/2010 12:02 PM bp-563ca22d-904a-4abf-9aa4-0412f2100626 6/26/2010 12:02 PM

Troubleshooting information

Version 3.6.6 crashes or hangs at least once a day no matter what web site I am on.

... 0 results for Version 3.6.6 crashes or hangs at least once a day no matter what web site I am on. in English ... Mozilla/5.0 (Windows U Windows NT 6.1...


Firefox version

3.6.6

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

Plugins installed

  • -Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • Windows Activation Technologies Plugin for Mozilla
  • 4.0.50524.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
== Issue == Firefox is crashing or closing unexpectedly == Description == At least once, if not more, Firefox version 3.6.6 crashes no matter what web site I am on. == Crash ID(s) == <code> Report ID Date Submitted bp-46f46477-ef0b-48d6-81b4-479f92100701 7/1/2010 1:29 PM bp-f48d335f-9865-490c-a4a5-6127d2100629 6/29/2010 12:13 PM bp-39e76d38-443e-4c2f-8099-2f6152100628 6/28/2010 6:24 PM bp-52be880d-962e-4d4c-8d0d-a67b82100627 6/27/2010 10:44 AM 5e745993-930d-48a7-99a2-03d536041670 6/26/2010 12:19 PM 2a107eb7-49bb-4a19-9d5e-80b263cbbc9e 6/26/2010 12:19 PM 75c78046-d47a-40a3-93f8-aa522b21af39 6/26/2010 12:05 PM 4ed22b8b-2ed1-4b54-9400-b76138290d6d 6/26/2010 12:05 PM bp-7756d1ca-4c26-4ac0-a543-092ff2100626 6/26/2010 12:03 PM bp-2005163d-261e-4d3a-baed-2c21e2100626 6/26/2010 12:03 PM bp-f12e6798-9734-4644-9409-837122100626 6/26/2010 12:02 PM bp-563ca22d-904a-4abf-9aa4-0412f2100626 6/26/2010 12:02 PM </code> == Troubleshooting information == Version 3.6.6 crashes or hangs at least once a day no matter what web site I am on. ... 0 results for Version 3.6.6 crashes or hangs at least once a day no matter what web site I am on. in English ... Mozilla/5.0 (Windows U Windows NT 6.1... == Firefox version == 3.6.6 == Operating system == Windows 7 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 == Plugins installed == *-Adobe PDF Plug-In For Firefox and Netscape "9.3.3" *Default Plug-in *NPRuntime Script Plug-in Library for Java(TM) Deploy *The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. *Shockwave Flash 10.1 r53 *iTunes Detector Plug-in *Windows Activation Technologies Plugin for Mozilla *4.0.50524.0 *Office Authorization plug-in for NPAPI browsers *The plug-in allows you to open and edit files using Microsoft Office applications *NPWLPG *Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Additional System Details

Installed Plug-ins

  • -Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • Windows Activation Technologies Plugin for Mozilla
  • 4.0.50524.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

More Information

Question owner

Same problems. It's getting very annoying as Firefox has been my main browser for many years now, but since 3.6.6 it's crashing all the time. Just now 4 times in a row just on opening it after the initial crash. Reading some other posts Mac OS users are having a similar (or even same, at least in symptoms) problem. I am on a deadline right now so having to switch to a competitor browser for the moment, sadly.

Same problems. It's getting very annoying as Firefox has been my main browser for many years now, but since 3.6.6 it's crashing all the time. Just now 4 times in a row just on opening it after the initial crash. Reading some other posts Mac OS users are having a similar (or even same, at least in symptoms) problem. I am on a deadline right now so having to switch to a competitor browser for the moment, sadly.

Question owner

Facing the same problem with 3.6.6 in Vista. If it is opened for few minutes it got hanged and i am unable to kill it too. Daily i have to forcefully shutdown the system owing to this issue.

Facing the same problem with 3.6.6 in Vista. If it is opened for few minutes it got hanged and i am unable to kill it too. Daily i have to forcefully shutdown the system owing to this issue.

Question owner

I've noticed that with flash content, every time I surf a website it crashes. If I disable the flash plugin it works.

I've noticed that with flash content, every time I surf a website it crashes. If I disable the flash plugin it works.

Question owner

I found the same problem with FF 3.6.6. After looking for solution on Mozilla support I tried a solution to see if it gets better after disabling/uninstalling un-necessary add-ons. Initially I had more than 25 add-ons. I disabled some of them and uninstalled few non-important add-ons. After applying these changes it looks like it is working as normal and fast. I hope it stays like that and I can enjoy Firefox browsing. I hope it might be applicable to others with similar situation and problem. Cheers.

I found the same problem with FF 3.6.6. After looking for solution on Mozilla support I tried a solution to see if it gets better after disabling/uninstalling un-necessary add-ons. Initially I had more than 25 add-ons. I disabled some of them and uninstalled few non-important add-ons. After applying these changes it looks like it is working as normal and fast. I hope it stays like that and I can enjoy Firefox browsing. I hope it might be applicable to others with similar situation and problem. Cheers.

Question owner

3.6.6 hangs up constantly. certainly not an improvement. I disabled all add-ons and am reinstalling one at a time to see if that's the issue. The Mozilla guys better get on this or they'll lose everyone, although I for one won't go to IE.

3.6.6 hangs up constantly. certainly not an improvement. I disabled all add-ons and am reinstalling one at a time to see if that's the issue. The Mozilla guys better get on this or they'll lose everyone, although I for one won't go to IE.

Question owner

Haven't posted on here, but ever since 3.6.6 Firefox has been a nightmare. Been a long time user, and I'll stick with them since I've never had a problem, but PLEASE fix this soon. For now Chrome is getting me by.

Haven't posted on here, but ever since 3.6.6 Firefox has been a nightmare. Been a long time user, and I'll stick with them since I've never had a problem, but PLEASE fix this soon. For now Chrome is getting me by.

Question owner

Firefox 3.6.4 and 3.6.6 use a process called, "plugin-container.exe" which was using up most of my CPU when I opened up multiple tabs that contained Adobe Flash files, and caused Firefox to lock up.

My solution was to use Firefox 3.5.10 which you can get from the Mozilla website at http://www.mozilla.com/en-US/firefox/all-older.html I am using Adobe Flash 10.1.53.64 without any problem in this version of Firefox. Check the release notes, I believe it contains all the latest security fixes in "Firefox 3.6.4".

Hopefully, they will fix Firefox 3.6 in the next version (e.g. Firefox 3.6.7), until then you should probably use "Firefox 3.5.10".

Firefox 3.6.4 and 3.6.6 use a process called, "plugin-container.exe" which was using up most of my CPU when I opened up multiple tabs that contained Adobe Flash files, and caused Firefox to lock up. My solution was to use Firefox 3.5.10 which you can get from the Mozilla website at [http://www.mozilla.com/en-US/firefox/all-older.html] I am using Adobe Flash 10.1.53.64 without any problem in this version of Firefox. Check the release notes, I believe it contains all the latest security fixes in "Firefox 3.6.4". Hopefully, they will fix Firefox 3.6 in the next version (e.g. Firefox 3.6.7), until then you should probably use "Firefox 3.5.10".

Question owner

Ever since Firefox 3.6 the program has become completely unstable. I can't even open certain blogs anymore because it will always crash them. It doesn't seem like it does this on my home computer that uses Windows XP, just my crappy work computer with Windows 2000.

Ever since Firefox 3.6 the program has become completely unstable. I can't even open certain blogs anymore because it will always crash them. It doesn't seem like it does this on my home computer that uses Windows XP, just my crappy work computer with Windows 2000.

Question owner

Same problem, WinXP Pro - Firefox 3.6.6 hangs on my iGoogle page. This did not happen before I upgraded to 3.6.6

Same problem, WinXP Pro - Firefox 3.6.6 hangs on my iGoogle page. This did not happen before I upgraded to 3.6.6

Question owner

Guys, I am having the same problem too. I have Win XP and ever since 3.6.3 I get frequently firefox hanged for no apparent reason.

Please do something for my favourite browser!

Guys, I am having the same problem too. I have Win XP and ever since 3.6.3 I get frequently firefox hanged for no apparent reason. Please do something for my favourite browser!

Question owner

Same problem here... computer totally freezes at least a couple of times a day. Ctnl-Alt-Del does nothing. Windows 7, fully patched. Started with FF 3.6.6. I have not disabled any extensions yet. I did start using Chrome and computer is no longer freezing. Cannot correlate to any particular web site.

FF people, are you listening? Any suggestions on a path to resolution?

Same problem here... computer totally freezes at least a couple of times a day. Ctnl-Alt-Del does nothing. Windows 7, fully patched. Started with FF 3.6.6. I have not disabled any extensions yet. I did start using Chrome and computer is no longer freezing. Cannot correlate to any particular web site. FF people, are you listening? Any suggestions on a path to resolution?
Moses
  • Moderator
459 solutions 3607 answers

It appears that there are several bugs that are NEW for this issue and the rest are duplicates. Below are the bugs.

Bug 548002 Bug 501429 Bug 531551

As for your problem it appears that you need to update Adobe Acrobat Reader

It appears that there are several bugs that are '''NEW''' for this issue and the rest are duplicates. Below are the bugs. [https://bugzilla.mozilla.org/show_bug.cgi?id=548002 Bug 548002] [https://bugzilla.mozilla.org/show_bug.cgi?id=501429 Bug 501429] [https://bugzilla.mozilla.org/show_bug.cgi?id=531551 Bug 531551] As for your problem it appears that you need to update '''Adobe Acrobat Reader'''

Question owner

I have Adobe Acrobat 9.3.3, can't get any newer than that!

Also, FF is not crashing, my system is not crashing. What is happening is that my system *freezes*. Most times a reboot is all that will fix it. Some times, but not often, the system will all of a sudden "unfreeze" after 30-60 seconds.

For me "freeze" means: mouse stops working, Cntl-Alt-Del does not work. Basically cannot do anything.

I have Adobe Acrobat 9.3.3, can't get any newer than that! Also, FF is not crashing, my system is not crashing. What is happening is that my system *freezes*. Most times a reboot is all that will fix it. Some times, but not often, the system will all of a sudden "unfreeze" after 30-60 seconds. For me "freeze" means: mouse stops working, Cntl-Alt-Del does not work. Basically cannot do anything.
Moses
  • Moderator
459 solutions 3607 answers

I meant update the Acrobat Reader PLUGIN by going to the Firefox Plugin Check to see if any of your plugins are out of date or outdated.

I meant update the Acrobat Reader '''PLUGIN''' by going to the [http://www.mozilla.com/en-US/plugincheck/ Firefox Plugin Check] to see if any of your plugins are out of date or outdated.

Question owner

Immediately after the 3.6.6 update I keep getting this on my XP:

"The proxy server is refusing connections"

I'm having to use Flock to get on the internet at all.

Immediately after the 3.6.6 update I keep getting this on my XP: "The proxy server is refusing connections" I'm having to use Flock to get on the internet at all.
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40084 answers

Anonymous, with the proxy issue,

Tools > Options > Advanced On the Network tab hit the Connection - Settings button and set your Connection Setting to no proxy, if you don't use a proxy.

Firefox 3.6.6 added a new preference to that Connection Settings panel - Use system proxy settings - and the default is that item. That new pref doesn't affect most users, because they probably don't have a proxy set up in their Operating System.

Anonymous, with the proxy issue, Tools > Options > Advanced On the Network tab hit the Connection - Settings button and set your Connection Setting to '''no proxy''', if you don't use a proxy. Firefox 3.6.6 added a new preference to that Connection Settings panel - '''Use system proxy settings''' - and the default is that item. That new pref doesn't affect most users, because they probably don't have a proxy set up in their Operating System.

Question owner

I have FF 3.6.6 randomly crashing when I am not even doing anything. I have two websites open normally, neither of them uses Flash or any adobe plug-ins. One auto-refreshes content every few minutes, but it is text and basic JPG/GIF graphics (run by JavaScript I presume). The other site does nothing if I take no actions. But several times a day, FF just shuts down silently.

I am running on linux Mint 9 KDE Edition.

I have FF 3.6.6 randomly crashing when I am not even doing anything. I have two websites open normally, neither of them uses Flash or any adobe plug-ins. One auto-refreshes content every few minutes, but it is text and basic JPG/GIF graphics (run by JavaScript I presume). The other site does nothing if I take no actions. But several times a day, FF just shuts down silently. I am running on linux Mint 9 KDE Edition.
Moses
  • Moderator
459 solutions 3607 answers

Miro Collas

For your issue Go to the address about:crashes and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.

'''Miro Collas''' For your issue Go to the address '''about:crashes''' and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.

Question owner

about:crashes says the URL is invalid.

about:crashes says the URL is invalid.
Moses
  • Moderator
459 solutions 3607 answers

Can you start a new thread starting with __MJB: your question here?

Can you start a new thread starting with __MJB: ''your question here''?