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audio hangs on all videos played in firefox after updating to 3.6, everything works fine in internet explorer.

Posted

sound locks up and repeats while videos play, sound resumes as it should after a second or so, happens once every few seconds while playing any video within firefox. (youtube) flash applications work fine. internet explorer runs all videos fine. let me know if i need to dig up some more info to help figure out what my be causing the problem.

This happened

Every time Firefox opened

== firefox 3.6 update

sound locks up and repeats while videos play, sound resumes as it should after a second or so, happens once every few seconds while playing any video within firefox. (youtube) flash applications work fine. internet explorer runs all videos fine. let me know if i need to dig up some more info to help figure out what my be causing the problem. == This happened == Every time Firefox opened == firefox 3.6 update

Chosen solution

The K-Lite Audio codec package available at free-codecs.com has completely solved the audio studdering problem i have encountered in the new firefox version.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • -npmnqmp 989898989877
  • DivX Web Player version 1.5.0.52
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Pando Web Installer
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • Default Plug-in
  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4

More Information

no information available to my knowledge, abode flash has been updated as required.

Morbus 135 solutions 2340 answers

Hello Dan.

You may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.

Hello Dan. You may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal? Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way. If you want support for one of your add-ons, you'll need to contact its author.

Question owner

Tried without add-ons, but it does not help...

please help!

Tried without add-ons, but it does not help... please help!
Morbus 135 solutions 2340 answers

Helpful Reply

This will require advanced help. I believe it has something to do with the session restore feature of Firefox, but I can't help you fix it.

In the meantime (that is, before another contributor that knows how to help you comes here), you may want to try creating a new Firefox profile (managing profiles) and see if the same issues occur on that one. This profile can be erased if you don't want it, of course. Please tell us whether the new profile has the same issues or not.

This will require advanced help. I believe it has something to do with the session restore feature of Firefox, but I can't help you fix it. In the meantime (that is, before another contributor that knows how to help you comes here), you may want to try creating a new Firefox profile ([http://support.mozilla.com/en-US/kb/Managing+profiles managing profiles]) and see if the same issues occur on that one. This profile can be erased if you don't want it, of course. Please tell us whether the new profile has the same issues or not.

Question owner

creating a new profile seems to have fixed the problem for now.

creating a new profile seems to have fixed the problem for now.

Question owner

after further testing i have found that the audio hangs have lessened in frequency with the new profile however they are still there.

would completely removing firefox and reinstalling fix this? if i do reinstall is there a way to save all my bookmarks before hand?

after further testing i have found that the audio hangs have lessened in frequency with the new profile however they are still there. would completely removing firefox and reinstalling fix this? if i do reinstall is there a way to save all my bookmarks before hand?
Morbus 135 solutions 2340 answers

Dan, if creating a new profile fixes the issue, there must be something wrong with your own profile. The usual suspect is an add-on, but since that's ruled out, I can only think of a setting, or a corrupt file. Please type about:support in your address bar and press ENTER, then click "Copy all to clipboard". Then paste here. Hopefully that will give me a bit more information to work with.

EDIT:

If the hangs are still present in the new profile, reinstalling Firefox completely will do nothing. Basically, reinstalling Firefox completely is the same as reinstalling as normal (without erasing personal data) and using a new profile. Also, if the new profile still has the same problem (even if less frequent), I can't help you any further, I'm sorry. Let's hope someone who knows how to fix this reads this thread.

Dan, if creating a new profile fixes the issue, there must be something wrong with your own profile. The usual suspect is an add-on, but since that's ruled out, I can only think of a setting, or a corrupt file. Please type ''about:support'' in your address bar and press ENTER, then click "Copy all to clipboard". Then paste here. Hopefully that will give me a bit more information to work with. :EDIT: If the hangs are still present in the new profile, reinstalling Firefox completely will do nothing. Basically, reinstalling Firefox completely is the same as reinstalling as normal (without erasing personal data) and using a new profile. Also, if the new profile still has the same problem (even if less frequent), I can't help you any further, I'm sorry. Let's hope someone who knows how to fix this reads this thread.

Question owner

Troubleshooting Information




 This page contains technical information that might be useful when you're 
 trying to solve a problem. If you are looking for answers to common questions
 about Firefox, check out our support web site.




       Copy all to clipboard
     






       Application Basics
     





             Name
           
           	Firefox
         



             Version
           
           	3.6.3
         



             Profile Directory
           


               Open Containing Folder
              
           
         



             Installed Plugins
           


             about:plugins
           
         



             Build Configuration
           


             about:buildconfig
           
         





       Extensions
     





             Name
           
           	
             Version
           
           	
             Enabled
           


             ID
           
         


       Java Console	6.0.17	true	 

Move Media Player 7 true moveplayer@movenetworks.com Yahoo! Toolbar 1.6.6.20090220 true {635abd67-4fe9-1b23-4f01-e679fa7484c1}





       Modified Preferences
     




           Name



           Value
         
       


       accessibility.typeaheadfind.flashBar	0

browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage_override.mstone rv:1.9.2.3 extensions.lastAppVersion 3.6.3 network.cookie.prefsMigrated true places.last_vacuum 1273961050 print.print_printer hp psc 1310 series print.printer_hp_psc_1310_series.print_bgcolor false print.printer_hp_psc_1310_series.print_bgimages false print.printer_hp_psc_1310_series.print_command print.printer_hp_psc_1310_series.print_downloadfonts false print.printer_hp_psc_1310_series.print_edge_bottom 0 print.printer_hp_psc_1310_series.print_edge_left 0 print.printer_hp_psc_1310_series.print_edge_right 0 print.printer_hp_psc_1310_series.print_edge_top 0 print.printer_hp_psc_1310_series.print_evenpages true print.printer_hp_psc_1310_series.print_footercenter print.printer_hp_psc_1310_series.print_footerleft &PT print.printer_hp_psc_1310_series.print_footerright &D print.printer_hp_psc_1310_series.print_headercenter print.printer_hp_psc_1310_series.print_headerleft &T print.printer_hp_psc_1310_series.print_headerright &U print.printer_hp_psc_1310_series.print_in_color true print.printer_hp_psc_1310_series.print_margin_bottom 0.5 print.printer_hp_psc_1310_series.print_margin_left 0.5 print.printer_hp_psc_1310_series.print_margin_right 0.5 print.printer_hp_psc_1310_series.print_margin_top 0.5 print.printer_hp_psc_1310_series.print_oddpages true print.printer_hp_psc_1310_series.print_orientation 0 print.printer_hp_psc_1310_series.print_pagedelay 500 print.printer_hp_psc_1310_series.print_paper_data 1 print.printer_hp_psc_1310_series.print_paper_height 11.00 print.printer_hp_psc_1310_series.print_paper_size_type 0 print.printer_hp_psc_1310_series.print_paper_size_unit 0 print.printer_hp_psc_1310_series.print_paper_width 8.50 print.printer_hp_psc_1310_series.print_reversed false print.printer_hp_psc_1310_series.print_scaling 1.00 print.printer_hp_psc_1310_series.print_shrink_to_fit true print.printer_hp_psc_1310_series.print_to_file false print.printer_hp_psc_1310_series.print_unwriteable_margin_bottom 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_left 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_right 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false

i also just noticed that windows is saying that it cannot start the audio service, however i have audio and when looking at the services there are no conflicts, and all dependent services are also running with no conflicts.... what a mess. in any case i thank you for your time, im using crome untill a solution can be mustered up

Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support web site. Copy all to clipboard Application Basics Name Firefox Version 3.6.3 Profile Directory Open Containing Folder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Java Console 6.0.17 true Move Media Player 7 true moveplayer@movenetworks.com Yahoo! Toolbar 1.6.6.20090220 true {635abd67-4fe9-1b23-4f01-e679fa7484c1} Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage_override.mstone rv:1.9.2.3 extensions.lastAppVersion 3.6.3 network.cookie.prefsMigrated true places.last_vacuum 1273961050 print.print_printer hp psc 1310 series print.printer_hp_psc_1310_series.print_bgcolor false print.printer_hp_psc_1310_series.print_bgimages false print.printer_hp_psc_1310_series.print_command print.printer_hp_psc_1310_series.print_downloadfonts false print.printer_hp_psc_1310_series.print_edge_bottom 0 print.printer_hp_psc_1310_series.print_edge_left 0 print.printer_hp_psc_1310_series.print_edge_right 0 print.printer_hp_psc_1310_series.print_edge_top 0 print.printer_hp_psc_1310_series.print_evenpages true print.printer_hp_psc_1310_series.print_footercenter print.printer_hp_psc_1310_series.print_footerleft &PT print.printer_hp_psc_1310_series.print_footerright &D print.printer_hp_psc_1310_series.print_headercenter print.printer_hp_psc_1310_series.print_headerleft &T print.printer_hp_psc_1310_series.print_headerright &U print.printer_hp_psc_1310_series.print_in_color true print.printer_hp_psc_1310_series.print_margin_bottom 0.5 print.printer_hp_psc_1310_series.print_margin_left 0.5 print.printer_hp_psc_1310_series.print_margin_right 0.5 print.printer_hp_psc_1310_series.print_margin_top 0.5 print.printer_hp_psc_1310_series.print_oddpages true print.printer_hp_psc_1310_series.print_orientation 0 print.printer_hp_psc_1310_series.print_pagedelay 500 print.printer_hp_psc_1310_series.print_paper_data 1 print.printer_hp_psc_1310_series.print_paper_height 11.00 print.printer_hp_psc_1310_series.print_paper_size_type 0 print.printer_hp_psc_1310_series.print_paper_size_unit 0 print.printer_hp_psc_1310_series.print_paper_width 8.50 print.printer_hp_psc_1310_series.print_reversed false print.printer_hp_psc_1310_series.print_scaling 1.00 print.printer_hp_psc_1310_series.print_shrink_to_fit true print.printer_hp_psc_1310_series.print_to_file false print.printer_hp_psc_1310_series.print_unwriteable_margin_bottom 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_left 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_right 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false i also just noticed that windows is saying that it cannot start the audio service, however i have audio and when looking at the services there are no conflicts, and all dependent services are also running with no conflicts.... what a mess. in any case i thank you for your time, im using crome untill a solution can be mustered up
Morbus 135 solutions 2340 answers

I'm not seeing anything wrong with your data... I'm sorry I can't be of further assistance. I hope someone tells us the answer soon.

I'm not seeing anything wrong with your data... I'm sorry I can't be of further assistance. I hope someone tells us the answer soon.

Chosen Solution

The K-Lite Audio codec package available at free-codecs.com has completely solved the audio studdering problem i have encountered in the new firefox version.

The K-Lite Audio codec package available at free-codecs.com has completely solved the audio studdering problem i have encountered in the new firefox version.